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Seven Recognized as GSQC Examiners

The Granite State Quality Council has recognized seven people for their outstanding service to the State of New Hampshire as Examiners on the 2010 GSQC Board of Examiners. Each of these people completed the New Hampshire/Vermont Examiner Training program in the fall and then participated as an Examiner to evaluate and provide Baldrige-based feedback to organizations submitting an application. Read more…
2010 GSQC Examiners

Congratulations to Tom Raffio - New Hampshire Business Leader of the Decade

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Business NH Magazine has named Northeast Delta Dental President and CEO, and GSQC Chair, Tom Raffio Business Leader of the Decade in its May 2010 issue. This recognition acknowledges what all those familiar with Northeast Delta Dental, and what the many nonprofits to which Tom has provided his time and talent already know. The GSQC is honored to be mentioned by Tom, one of our original incorporators and true champion of our mission, in the Business NH Magazine article. Read more….. 

Congratulations 2009 GSQC & VCQ Certified Examiners

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Seventeen complete program to serve as State Program Examiners

The Granite State Quality Awards and Recognition process is carried out by a volunteer Board of Examiners.  These volunteers complete a rigorous certification program comparable to an MBA course, and gain valuable insight and skills to for their own organizations and careers.  After completing the program they have the ability to evaluate and provide feedback to organizations in New Hampshire, Vermont, and other states based on the Malcolm Baldrige Criteria for Performance Excellence. 
Congratulations to the following newly Certified and Re-Certified Examiners who completed the Granite State Quality Council and Vermont Council for Quality Examiner Training.  Thank you each for your participation and the work that lies ahead! 

The GSQC Welcomes a New Sponsor and Two New Board Members

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The Granite State Quality Council welcomes the in Bow as our newest Ambassador Sponsor.  Many of you saw first hand the Grappone Collision Center's Commitment to Excellence as a customer and employee focused and environmentally aware company, and we are delighted to have them join our other wonderful Sponsors

In November, the GSQC also welcomed Pam Slingsby and Richard Tango-Lowy as new Board Members.  Both Rich and Pam have been active volunteers for the GSQC and we welcome their energy and leadership as we plan for 2010.

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Congratulations to GSQC Chair Tom Raffio

Long-time GSQC Chair Tom Raffio honored as Greater Concord Chamber of Commerce "Citizen of the Year."

On Monday evening, November 16th, the Greater Concord Chamber of Commerce honored  for his commitment to the community and Governor Lynch proclaimed the day "Thomas Raffio Day".

What is your Tiebreaker?

Can you answer the question "Why should I choose you?"

I read a recent article in that asked readers to consider what sets their organization apart - what would make someone choose them over another organization?  The article went on to point out that if no other differentiator is evident the tiebreaker becomes price, a game that few companies can win at for very long.

Insights from the Baldrige Regional Conference

Several New Hampshire people attended October's Baldrige Regional Conference in Cambridge, MA featuring 2008 National Baldrige Award Recipients Cargill Corn Milling, Iredell-Statesville Schools, and Poudre Valley Health System. Thanks to Jack Meagher (New Hampshire Ball Bearings) and Jeff Allar (Stonyfield Farm) for the following practical insights applicable to any organization.

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