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White Paper: America at the Crossroads

How the Baldrige Criteria can improve Business, Education, and Healthcare, and renew the spirit that made us great.

EXECUTIVE SUMMARY

Despite the many challenging policy issues that require top down government attention, the most important problems in business, education and healthcare are structural and operational, and can be addressed locally and independently by enlightened leaders. The Baldrige Criteria for Performance Excellence provide a framework that ensures accountability and organizational sustainability. If broadly applied, they can restore excellence in our country at all levels.

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