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Performance Excellence for the One-Man Shop

October 17, 2011: Our thanks to Master Chocolatier and micro-businessman, Richard Tango-Lowy for an innovative and engaging presentation that enlightented us on both chocolate and Baldrige.

 Richard highlighted how he has used the Baldrige Criteria and Concepts to

  • focus his eforts utilizing an Organizational Profile rather than a business plan
  • keep the big picture in the forefront by viewing the business in terms of the Baldrige categories
  • help build relationships and extend critical resources to become "bigger than just me"
  • learn, identify critical improvements, and verify that improvements in the areas of packaging, event revenues, and customer retention are effective
  • understand what measures are critical to success and focus on those measures

Visit Richard starting in November at the new Dancing Lion Chocolate retail location (917 Elm Street, Manchester) to learn more and taste the results!  Contact the GSQC to learn more about how Baldrige can add value in a small or micro-business setting.


Boynton Middle School Recieves Commendation from Gov. Lynch

On September 20th, State Board of Education Member Tom Raffio presented a Commendation to Boynton Middle School on behalf of Governor John Lynch.  The Commendation, in part, thanked the teachers, administrators, and students for all of their hard work in support of reducing the drop out rate and increasing the number of students going on to college.

Boynton Middle School in New Ipswich, NH and part of the Mascenic School District is a 2011 GSQC Profile Recognition Recipient.  Principal Tom Starratt and his team have developed an outstanding presentation on their best practices.   You can contact Prinipal Starratt or the GSQC to learn more about scheduling this presentation for your group or organization.

Once again, Congratulations to the Boynton Middle School!!!

To learn more about Boynton Middle School's Profile Recognition, see the attached document.




Granite State Team Excellence Awards

Does your Organization have  a High Performance Team that deserves recognition?

Would your Organization like feedback on its team processes and projects based on the best in the world?

Would you like to learn how to develop and support High Performance Teams?

Participant in the Granite State Team Excellence Award Process as an Applicant or a Judge!

The most successful companies, public sector agencies, and health care and education organizations have discovered how they can improve results through the formation and recognition of teams.  Private and public sector organizations are relaizing just how important work teams can be in terms of reducing costs, saving money, fostering innovation, and boosting bottom-line results.

The Granite State Team Excellence Awards program (GSTEA) is being established for the purpose of encouraging the formation of work teams, fostering their ability to perform systematic continuous process improvement, and formally recognizing organizations for their teams’ accomplishments.

This assessment process provides an opportunity to compare your team’s efforts toward project and process improvement with the best… and get the recognition you deserve! This assessment process also provides an opportunity for individuals to enhance, and be recognized for their ability to guide process teams by participating as Program Judges.

Key Dates:


The GSTEA is based on the American Society for Quality’s (ASQ) International Team Excellence Award (ITEA) and uses the same criteria.  See the attachments for more details on the process and how to apply.

"America Needs Baldrige!" Day

09/08/2011 12:00 am
09/08/2011 11:59 pm

Please join us on Thursday, September 8th to let our New Hampshire Congressional Delegation know that

There is currently no funding for the Baldrige Performance Excellence Program in the proposed 2012 budget.   The main reason for this is that the value and impact of the program is not understood.  It is unfortunately seen as an "Awards Program" and not as the ultimate resource for efficiency and high performance in all of our organizations.  If anything, we need more Baldrige to support the country in managing our fiscal challenges.  While it is reasonable to take a close look at the Program to understand if changes in how it is managed are warranted, a sudden cut in the funding will cost the country more than the approximate $10m budget.  Remember that the Baldrige Program is a public-private partnership that engages thousands of volunteers to support high performance in our schools, hospitals, government, nonprofits, and businesses.

What can each of us do?

  • go to
  • Enter your home zip code (and street address if requested)
  • Click on each of your elected officials to get their contact information
  • On Thursday, September 8th, between 9am and 6pm call, fax, and/or email your senators and congress member.  The best message you can provide is your personal insight to the value of Baldrige.

The two attached files provide some answers to Frequently Asked Questions, and additional information on why America Needs Baldrige.  

Thank you for joining us in communicating why

Register Now: 2011 Examiner Training

09/21/2011 8:00 am
09/21/2011 4:00 pm

The GSQC's 2011 Examiner Training kicks off on Wednesday, September 21st with the first fill day session.   This will be followed by a two hour webinar session in October (date TBD) and conclude when we join our colleagues in Vermont for the final full day session on Tuesday, November 1st.  

Registration is now open - Click here to Register

See the attachment to this article for details or Contact us for more information.


September 21st - Hosted by Northeast Delta Dental - Concord, NH

November 1st - Hosted by the VA Medical Center  - White River Junction, VT

People, Planning, and Process: Best Practices at BAE Systems

07/14/2011 4:00 pm
07/14/2011 6:00 pm

Two years ago BAE Systems shared its robust planning process with us.  Join us for this Learning and Sharing Event to hear an update on this process as well as to learn about two other BAE System best practices:

- Applying Lean and Kaizen to Business Processes

- Engaging Employees with the EMPOWER program

When an organiztion combines planning with an engaged workforce and efficient processes, Performance Excellence happens. This is a great opportunity to learn from and  adapt tested practices to your environment in support of your own improvement and excellence goals!

BAE Systems will host this event at SERESC in Bedford NH.

Contact us with questions

Register Online for this no cost event


- Welcome and Introductions: Kevin Riehl

- Employee Engagement - EMPOWER:  Rance Walleston & Julie Norton

- Applying Lean/Six Sigma to Business Processes: Roxanne Benzel

- Continuous Improvement Applied to Business Strateby: Rich Ashooh & Rich Godlewsky

- Questions and Wrap-up


A Best Practice Update: The Grappone Collision Center

05/24/2011 4:00 pm
05/24/2011 5:30 pm

The GSQC and the Granite State ASQ section present a special best practices update from the Grappone Collision Center.

Register Now!

Eighteen months ago the Grappone Collision Center shared how use of the Toyota Production System (TPS) improved efficiency with benefits to both customers and the workforce.  Earlier this year, the Center moved to a new location that is one third the size and provides three times the efficiency.  Join us at the Grappone Collision Center as General Manager, Amanda Grappone Osmer and her team update us on their best practice journey; the changes they have made to a Lean environment, the obstacles encountered, the benefits already realized and next steps.

There is no cost for the presentation and tour.   We also invite you to join us for dinner afterwards at the Common Man in Concord from 5:45 - 7pm.   Reservations for dinner are required and can be made when registering for the presentation.  The cost of dinner is $25 payable by check or cash at the door.

To RegisterClick here to register on-line, or contact Pam Slingsby at 603-303-3779 (if joining us for dinner please be prepared to let Pam know your choice of entree: Meatloaf, Turkey, or Butternut Squash Ravioli).

About Amanda Grappone Osmer: Amanda is a fourth generation owner/operator in her family’s business. She has worked on and off there since the age of 15 in all departments, allowing her to understand the importance of genchi genbutsu long before she even knew what it was!  Amanda lives in Canterbury with her three kids and one husband, loves to run, and is a Race Director with the Capital Area Race Series.  As a businessperson Amanda feels responsible for helping to achieve, maintain, and disseminate the fundamentals of TPS now that she knows how powerful it is..

Best Practices of the 2010 Baldrige Recipients

05/09/2011 4:00 pm
05/09/2011 6:00 pm

Register Now!


The Granite State Quality Council invites you to join us for a multi-media presentation and discussion of the best of the best practices of the 2010 and previous Baldrige Award Recipients.  These role model organizations have demonstrated financial success through an ability to engage employees and customers [or as appropriate students or patients], and through highly effective and efficient processes.


Your goal need not to become a world class or an industry leader for you to gain ideas and insights for your own organization.  We've made the event efficient for your time; boiling 2 days of presentations into about an hour, and will have opportunities for more in-depth learning if interested.



You will also have time to meet and network with colleagues interested in organizational performance improvement to learn from their performance improvement experiences.


This event is open to anyone wanting to learn more about the best practices of the highest performing orgizations in the country and how these practices may apply to their environment.  There is no charge to attend, but please register so that we may get an accurate count

Register Now!


Click here for more information on the 2010 Baldrige Award Recipients

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