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Examiner Training 2017



 Overview: Learn about the Gold Standard of Organizational Performance Excellence.   Enhance your career, learn how to improve your organization, and support other organizations in Northern New England.

  • Online curriculum culminating in a one day classroom session.
  • Registration open until September 29th.  Contact us for registration options and if you are ready to register click here.
  • Self-paced online modules available starting the week of September 12th
  • Live webinars and facilitation support based on participant availability
  • One day face-to-face training in Monday, November 13th at Northeast Delta Dental in Concord NH (more dates or locations may be added based on partcipant need)

Click here for additional details about this year's training including participation options and cost

Click here for addtional information about the Examiner Training Program

Learn and Network: Leadership-focused Event on September 12

Join us on Monday September 12th from 4-6pm in Concord for a no cost Learing and Networking event.

Suzanne Murphy will join us to introduce two tools powerful to help all leaders -
Mastering Leadership:A Universal Model and Unconscious Bias: What we don't know that we don't know
During this learning and networking event, Suzanne will provide an overview of each tool and its benefits.  She will also lead the audience in exercises so that you will gain both an understanding of each tool and some techniques that help you implement them.


Click here to register

Click here for more information

I hope you can join us at this event.   We will also have time to network with other participants so bring your questions to ask, ideas to share, and business cards to connect, as we continue to support excellent leadership in New Hampshire!

Register Now for the 2016 Baldrige Regional Conferences!

Register now for the 2016 Baldrige Regional Conferences in Chicago, IL and Dallas, TX for a one-day showcase of Baldrige best practices!


The conferences, which will each showcase current and past Baldrige Award recipients, will be held:

September 8, 2016
The Hyatt Lodge at McDonald’s Campus Chicago/Oak Brook, IL

September 22, 2016
Crowne Plaza Dallas Galleria-Addison Dallas/Addison, TX

Attend and engage in a day dedicated to improving your organization’s performance. The dynamic conference schedules include an opening plenary session featuring senior executives from the 2015 Baldrige Award recipients, a closing keynote speaker, and 15 interactive management sessions featuring Award recipients from the business, education, health care, and non-profit sectors.

Northern New England has an opportunity to help restore federal funding for Baldrige

If you believe that Baldrige is one of America's best investments, please read on because those of us in Northern New England have a unique opportunity to make a difference.

The Baldrige Foundation is working to restore federal funding for the Baldrige Program in the FY2017 Budget.    This process began with the Senate and House Appropriations Committees.   Both Senator Shaheen (NH) and Senator Leahy (VT) are members of the Senate Committee and have been contacted.  We now need everyone in New Hampshire, Maine, and Vermont to contact their Congressman (House or Representatives) and ask them to sign-on to Congressman Sam Graves' Appropariation request for Baldrige.  Gongressman Graves is leading this fight for us and he needs the support of his colleagues - our member of congress.    Please email your congress person using the information and documents provided to indicate your support for this small amount of funding that will make a tremendous difference to our country.

We appreciate you taking the time to support Baldrige. The $7.5 million appropriations request for restoration of federal funding combined with the Baldrige Foundation's financial support assures the Baldrige Program’s continued reach across key sectors of the economy, including health care and education, and strengthens the formal nation-wide network of state and regional programs.

Instructions for contacting your congressman:

  • Explain to them the importance of the Baldrige Performance Excellence Program and ask them to support the Baldrige Program in the Fiscal Year 2017 appropriations (Text copy and PDF copy attached).
    Feel free to add how the Baldrige Program affected you or your organization.


If you have any questions please contact

Thank You!



28th Annual Quest for Excellence Conference

Register today for the 28th Annual Quest for Excellence conference


The conference, which will showcase the best practices and lessons learned of the 2015 Baldrige Award recipients, along with those from past awardees, is being held April 3-6, 2016 at the Marriott Baltimore Waterfront in Baltimore, MD.

Highlights of Quest for Excellence include: (click "read more" or scroll down)

Tour and Presentation at Velcro USA in Manchester

04/13/2016 5:30 pm
04/13/2016 8:00 pm

Registration is open and required to attend.   This tour and presentation is limited to the first 40 who register

There is no charge to attend this event.   To register email or Dan Manning with the name(s) and contact information of those who would like to attend.

See the attachment for the full agenda and logistics

Presented by the Granite State ASQ in collaboration with the GSQC

Leadership Summit 2016 - A Nuance of Leadership: Building Relationships

We are delighted to again partner with SNHU's Center for Women's Business Advancement to present the 2016 New Hampshire Leadership Summit. This year the focus will be on the nuances of how successful leaders build relationships. This focus will include all critical relationships including customers, employees and peers, the community, and other key stakeholders.


This Summit is for all leaders - established, new, and aspiring -
who want to learn or refine their own strategies
to grow the relationships critical to their success.


Date and Time: Wednesday, April 27, 2016, 1pm - 5pm
Location:           SNHU Hospitality Center (Manchester, NH)
Cost:                 $99 (contact to learn about promotional, sponsor, nonprofit, and group discounts)
        Keynote, Panel, Small Group Discussions, & ReceptionSpeaker Bios

Click here for highilghts of the 2015 Summit

Click here to register for the 2016 Summit


Servant Quality: Service Beyond Measuring

11/11/2015 5:30 pm
11/11/2015 7:00 pm

While servant leadership is well-known within the field of leadership, could the tenets be applied to quality? If so, how would servant quality be defined? How would servant quality be practiced? What benefits might be realized through servant quality?

This presentation will:

Define Servant Quality: An interactive dialogue with the audience will address and explore the following components:

•Increased service to others
•A holistic approach
•Community building
•The sharing of power in decision making

A self-evaluative instrument will be introduced to prompt reflection.

Offer a checklist on how to practice Servant Quality: Building upon the discussion, and using Robert K Greenleaf's so-called "Best Test", a checklist will be offered as a takeaway.

Speaker: Kurt Stuke is director of the operations audit group and is the quality manager for AdeccoUSA. In his role, he is responsible for finding creative ways to drive positive change. He holds a doctorate in leadership as well as master degrees in philosophy and theology. Stuke is certified as a quality auditor, manager of quality, and is independently certified as a Lean Six Sigma Black Belt. Current research interests include the philosophy of quality, the philosophy of leadership, and American philosophy.

Presented in collaboration with ASQ Granite State Section 104. Hosted by Northeast Delta Dental in Concord

This is a great networking and learning opportunity for anyone who would like to enhance their own or their organization's approach to quality

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