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Try "LEGO Serious Play" on August 16th

Come Play and Learn at this Fun, Educational Networking Event

Learn how to bring the power of creative play and intensely effective communication to help your organization (or team) improve.

The LEGO(R) Serious Play(R) (LSP) methodology isn't for kids!  Rather, it is a fast, effective means to uncover and solve system and organizational issues of all kinds.

Wednesday, August 16 - 4-6pm  Northeast Delta Dental Conference Center, Concord, NH 

There is no charge to attend, however registration is required and limited. 

Click here to learn more and to register.  Contact Anne Warner with any questions  - Come Play, Seriously.....!

GSQC/NNEAE Recognizes First Organization from Maine

The Northern New England Alliance for Excellence (NNEAE) announces the recognition of PeoplesChoice Credit Union (PCU) in Maine for its Foundation of Excellence.  This recognition has been earned by PCU as part of NNEAE's 2017 Awards and Recognition Program.   PCU is the first organization in Maine to be recognized under this Program.


PCU is a cooperative, not-for-profit financial institution with membership eligibility available to anyone who lives, works, or attends school in Maine's York or Cumberland Counties.  PCU has received this recognition in part for its member focused products and services, its SERVICE core values, and clear definition and identification of the unique aspects that guide decisions such as the Mission, Vision, strategic challenges, and strategic advantages.

Congratulations to PeoplesChoice Credit Union on this well-deserved recognition!   The formal recognition will be held on June 6 at the 2017 Leadership Summit in Concord, NH.

See the press release.   Learn more about PeoplesChoice Credit Union

The 2017 Leadership Summit: Drive Success Through Values-Based Leadership


Contact for more information


Click here to learn more about our speakers

 Support leadership excellence in Northern New England by becoming a Summit Sponsor or contact us to learn more.

Do you want to Live, Work, and Play in a Community of Excellence?


America's greatest challenges - educational attainment, job creation, economic vitality, and improving health status – are most effectively confronted at the community level.  Federal and state policy and support are important, but we advance the common good most effectively and durably when we work together in a local community to identify, implement, and sustain improvements that work for that community.  [read more]

2017 Baldrige Excellence Builder Available

The 2017-2018 Baldrige Excellence Builder is available as a free download

2017 Baldrige Excellence Builder

The Excellence Builder is based on the Baldrige Excellence Framework and Criteia for Performance Excellence and has great information to help you or your organization learn about organizational performance excellence.

Use the Baldrige Excellence Builder to help you understand

  • Are your processes consistently effective?
  • Do your approaches address your organization's needs?
  • How good are your results?
  • Is your organization learning and improving?


Contact if you have any questions on the Baldrige Excellence Builder or how it can help your organization.

2017 Quest for Excellence

Registration is open for the 29th Annual Quest for Excellence® Conference April 2-5, 2017 in Baltimore, MD.

Quest is the premier learning and networking event for quality leaders in business, health care, education, and nonprofit organizations who are striving to achieve industry-leading performance.  Attend to learn best practices and take advantage of engaging conference sessions and activities including:

  • Senior leaders of the 2016 recipients share role-model leadership practices
  • Proven performance management practices and real-world insights from all sectors
  • A keynote presentation on Creating an Innovation Advantage by Polly LaBarre, Co-author, Mavericks at Work; Founding Member, Fast Company; and Director, Management Lab & Co-founder, MIX (Management Innovation eXchange)
  • A Baldrige Cybersecurity Self-Assessment Tool Workshop
  • Pre-conference workshops for beginner and intermediate users of the Baldrige Framework
  • Opportunities to network with and learn from Baldrige experts and users in all industries

Register for an early bird discount by March 6.  Visit the conference webpage for additional details or contact the Baldrige Performance Excellence Program with any questions

Examiner Training 2017



 Overview: Learn about the Gold Standard of Organizational Performance Excellence.   Enhance your career, learn how to improve your organization, and support other organizations in Northern New England.

  • Online curriculum culminating in a one day classroom session.
  • Registration open until September 29th.  Contact us for registration options and if you are ready to register click here.
  • Self-paced online modules available starting the week of September 12th
  • Live webinars and facilitation support based on participant availability
  • One day face-to-face training in Monday, November 13th at Northeast Delta Dental in Concord NH (more dates or locations may be added based on partcipant need)

Click here for additional details about this year's training including participation options and cost

Click here for addtional information about the Examiner Training Program

Learn and Network: Leadership-focused Event on September 12

Join us on Monday September 12th from 4-6pm in Concord for a no cost Learing and Networking event.

Suzanne Murphy will join us to introduce two tools powerful to help all leaders -
Mastering Leadership:A Universal Model and Unconscious Bias: What we don't know that we don't know
During this learning and networking event, Suzanne will provide an overview of each tool and its benefits.  She will also lead the audience in exercises so that you will gain both an understanding of each tool and some techniques that help you implement them.


Click here to register

Click here for more information

I hope you can join us at this event.   We will also have time to network with other participants so bring your questions to ask, ideas to share, and business cards to connect, as we continue to support excellent leadership in New Hampshire!

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