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2018 Examiner Training - Registration open through August

Registration for the 2018 GSQC/NNEAE Examiner Training Program is open now through the end of August.  

Learn more about this unique Leadership Development opportunity that culminates in a one-day classroom experience (10/30 in Burlington VT or 11/1 in Concord NH).  

Click here for an overview of the Program or contact Anne Warner for additional information.

Ready to Register?  Click here

The following quote is from a Blog post by Kay Kendall at BaldrigeCoach titled "Better than an MBA?"   Click here to view the full article (and lots of other great information from BaldrigeCoach!)

GSQC/NNEAE Recognizes PeoplesChoice Credit Union in Maine for Second Consecutive Year

 The Northern New England Alliance for Excellence (NNEAE) announced its recognition of PeoplesChoice Credit Union (PCU) in Maine for its Demonstration of Performance Excellence.  This Sliver Achievement recognition has been earned by PCU as part of NNEAE's 2018 Awards and Recognition Program.  In 2017 PCU earned recognition at the Profile level for its Foundation of Excellence.

PCU has received this recognition in part for demonstrating an organization-wide focus on mission achievement, creating a supportive workforce environment, and its multiple approaches that build member relationships.  PCU has also implemented a systematic measurement and review process that drives improvement in all areas of organizational performance, ultimately demonstrated by its growth and strong financial performance.

Congratulations to PCU for earning this Silver recognition.  It is a significant achievement just a year after achieving the foundational Profile recognition, demonstrating s commitment to excellence in all aspects of its operations.  To learn more about PCU read the full press release visit their website and join them as we formally congratulate them at the 2018 Leadership Summit.

To learn more about the NNEAE Awards and Recognition Program click here or contact us.

The 2018 Leadership Summit - June 22, 2018


The Leadership Summit brought over sixty established, new, and aspiring leaders together to discuss how to navigate the nuances of excellent leadership.  This year's summit provided leaders with tools and information to mitigate the increasing challenges that come with having to manage and accomplish multiple priorities and tasks. 

Our amazing and accomplished speakers shared their expertise and experience with methods that can help us manage organizational chaos.   They worked with audience members to provide immediate steps that we can take and resources for the future.  Tom Raffio (President & CEO, Northeast Delta Dental and GSQC/NNEAE Board Chair) facilitated us through the event and coached participants in indentifying how to make the most of this information.  Click here to see a brief summary of the Summit.

(Click on the speaker's name for their Bio & topic for an outline of the key points)
Annabel Beerel
(Author & Executive Coach) - Mindfulness: The Power of Attention
Kim Cadorette (Director of Operations, BAE Systems & NHBR 2018 Outstanding Woman in Business) - Leading in a large and hectic business environment
Liran Edelist (CEO of Jedox, Inc) - The impact and benefits of Analytics for Leaders
Beverly Parent (Manager: Software Quality Assurance, Northeast Delta Dental) and Viktor Kobzar (Project Manager, SoftServe) - Shift from Chaos to Flow


Thank you to all our speakers and participants for a thoughtful afternoon.   Many thanks to the team at the Northeast Delta Dental Conference Center for a seamless event, dispite some complex logistics!!

Contact Anne Warner if you would like to participate in next year's summit and for more information.


Attend BOSCON to network, collaborate, and learn how to solve problems with QUALITY!

BOSCON is an annual quality conference hosted by ASQ Boston.  This year's BOSCON focuses on QUALITY as the imperative to solve national and international problems.   It will host national and international quality professionals to hear speakers discuss different quality topics, while networking with these professionals.

Featured speakers include:

  • Austin Lin (Google): The QA Profession and Emerging Technology
  • Jeff Dalton (Broadsword & Agile CxO): The Pedagogy Principle: Teaching Leaders How to Teach
  • Babette Ten Haken (Sales Aerobics for Engineers (R)): Why a Collaborative, Quality-Focused Workforce owns Customer Retention
  • Milton Krivokuca (Milton Krivokucs & Associates): Crafting Disruptive Thinking to Develop Organizational Excellence

GSQC/NNEAE Chair Tom Raffio (Northeast Delta Dental President & CEO) and GSQC/NNEAE Board Member Brian Hettrick (Soma Management Group LLC) will also present as part of a diverse set of breakout sessions focused on Tools, Medical/Health, and Value & Performance.

Attend to gain insight on how to solve problems with quality and collaborate and network with quality professionals who are dedicated to their areas of expertise and focused on solutions.

Details: March 19 & 20, 2018 at the Royal Sonesta in Cambridge.   Click here for more information on the agenda, speakers, cost, and registration.


2017 Baldrige Award Recipients Announced

"When companies implement the ground-tested Baldrige approach, they create organizations that employees and customers love, that continually improve, and that produce innovative and outstanding results.” U.S. Commerce Secretary Wilbur Ross

Secretary Ross today (November 16, 2017) named two small businesses, one city government, and two health care organizations as the 2017 recipients of the Malcolm Baldrige National Quality Award.

Bristol Tennessee Essential Services, Bristol, TN, small business sector

Stellar Solutions, Palo Alto, CA, small business sector

City of Fort Collins, Fort Collins, CO, nonprofit sector

Castle Medical Center, Kailua, HI, health care sector

Southcentral Foundation, Anchorage, AK, health care sector

Click here or head to Blogrige to read more of the announcement and learn about these world-class organizations

The judges have also chosen four organizations for their best practices in one or more of the Baldrige Criteria Categories (listed with the categories for which they are acknowledged):

  • Donor Alliance, Denver, CO, Measurement, Analysis and Knowledge Management (category 4) and Operations (category 6)
  • Howard Community College, Columbia, MD, Customers (category 3) and Operations (category 6)
  • Methodist Healthcare System of San Antonio, TX, Leadership (category 1) and Strategy (category 2)
  • Tri County Tech, Bartlesville, OK, Leadership (category 1) and Workforce (category 5)

The 2017 Baldrige Awards will be presented at an April 2018 ceremony during the Baldrige Program’s 30th annual Quest for Excellence® conference, which will be held in Baltimore, MD.

Values Based Leadership Summit

 In June the GSQC/NNEAE held its third annual Leadership Summit.  This year’s event explored the nuances of “Values-Based Leadership” (VBL) and featured experienced leaders discussing this complex topic with newer and aspiring leaders.

As an example, keynote speaker, David Boynton, Co-founder and General Manager of 7th Settlement Brewery in Dover, shared how he resisted the pressure to have televisions in the bar in order to foster a “pub” or public house environment.  This initially resulted in some customer complaints and an empty Super Bowl Sunday, however committing to this value resulted in steady business as a gathering spot for the community.   This fall the restaurant will again lean on its values and be the first restaurant in New Hampshire to adopt a new pay scale including a no-tipping policy to support teamwork and equity of pay for all employees.


The Summit featured a segment, expertly facilitated by Suzanne Murphy (Founder, Performance Through Leadership), to help those in attendance identify the connection between values, behaviors, and results.  Eileen Groll Liponis (Executive Director of the NH Food Bank), Andy Moysenko (Owner, Advyce), and Janet Walsh (Director HR/Legal Counsel, Digital Prospectors) joined us for a panel of experienced leaders who shared their insights on VBL and answered questions from the audience.  Discussion topics included how to look at a situation from a different perspective – for example to use the value of optimism to find a positive path in a situation that at first appears to be negative; how to successfully bring existing values into a new leadership position; and managing the challenges of engaging the workforce in the organization’s values.

This event also celebrated PeoplesChoice Credit Union’s (PCU) Profile Recognition for their demonstrated Foundation of Excellence.   PCU is NNEAE’s first recognition recipient from the state of Maine.

The Leadership Summit was created to explore the nuances that help leaders become excellent leaders.  The design of the Summit implicitly draws on the Baldrige Category of Leadership and core value of Visionary Leadership with the goal that all participants leave with renewed energy, at least one idea that they can implement immediately, and other practices that they can work on for the long term.  We welcome your questions about VBL and suggestions for future Leadership Summits.

Try "LEGO Serious Play" on August 16th

Come Play and Learn at this Fun, Educational Networking Event

Learn how to bring the power of creative play and intensely effective communication to help your organization (or team) improve.

The LEGO(R) Serious Play(R) (LSP) methodology isn't for kids!  Rather, it is a fast, effective means to uncover and solve system and organizational issues of all kinds.

Wednesday, August 16 - 4-6pm  Northeast Delta Dental Conference Center, Concord, NH 

There is no charge to attend, however registration is required and limited. 

Click here to learn more and to register.  Contact Anne Warner with any questions  - Come Play, Seriously.....!

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