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Join us for a January 11 or January 18 webinar on the 2011-2012 Criteria Changes

01/11/2011 12:00 pm
01/11/2011 1:00 pm

The 2011 - 2012 Criteria for Performance Excellence has been released by the Baldrige Performance Excellence Program.   You can view or download copies of the Business/Nonprofit, Education and Health Care Criteria for Performance Excellence from the Baldrige website.  2011CriteriaCover

 

This post summarizes the key changes.   We will discuss these changes and other during a webinar which will be offered twice:

- January 11th,noon to 1pm

- January 18th, noon to 1pm

 

See below for webinar ">registration information.

 

A summary of key changes to the 2011-2012 Criteria for Performance Excllence:

  • Introduction of the concept of intelligent risk
  • Improved line of sight from strategic challenges and advantages to core competencies, strategy, and work systems
  • Category 3 - Customer Focus is reorganized to improve logic flow.  Now includes concept of social media.
  • Category 5 - Workforce Focus is reordered and consolidated to improve logic flow
  • Category 6 is renamed to "Operations Focus" to indicate focus on organizational operations
  • Category 7 now has 5 items, combining Process and Product Outcomes
  • Performance Projections have increased emphasis in process categories and reduced emphasis in results
  • Each group of questions has a subhead summary of the content

 

Webinar details:  Click the date of your choice to retister  or email info@gsqc.com for more information.

When: January 11, 2011  12pm - 1pm   - or -   January 18, 12pm - 1pm

Where: Your Computer (login information will be provided after registration)

Cost: GSQC Sponsors and Current Examiers: Free

         All others: $10 (Credit or Check)

         Groups of 3 or more using same login: $25