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GSQC Board

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Anne Warner

Executive Director, GSQC/NNEAE

After 20 years in a corporate environment as a Program and Project Manager, Anne discovered how the Baldrige Criteria for Performance Excellence supports businesses and organizations in achieving and sustaining success. She has been a member of the Malcolm Baldrige National Quality Award Board of Examiners since 2003, and is an Officer in the nation-wide Alliance for Performance Excellence. Contact Anne on LinkedIn or via Email.

Tom Raffio

President & CEO, Northeast Delta Dental

 Tom Raffio is President & CEO of Northeast Delta Dental, which administers the dental benefits of over 876,000 people in Maine, New Hampshire, and Vermont. Well known for its customer service, Northeast Delta Dental has been recognized regionally and nationally for its human resource management, corporate social responsibility, and management practices.

Richard Tango-Lowy

Vice Chair,   GSQC/NNEAE
Owner, Dancing Lion Chocolate

Richard is a master chocolatier and small business owner.  He currently coaches micro-business entrepeneurs and has served as a Senior Examiner for the GSQC, the Vermont Council for Quality, and WSQA (Washington State Quality Award).

Cathy Frankel

Treasurer, GSQC/NNEAE
Manager of Customer Service, Northeast Delta Dental

Cathy has been with Northeast Delta Dental for 17 years as the manager of Customer Service.   Cathy creates an environment of recognition and motivation for her team, fostering interactive solutions and achieving speed of answer and call abandon rate goals.  Customer Service has surpassed customer expectations with an 89% satisfaction rate with dental offices and 90% with subscribers.

Brian HettrickBrian Hettrick

Secretary, GSQC/NNEAE
Principal & Chief Adaptability Officer, SMG

 Brian and his company help organizations develop high-performance knowledge management systems infused with advanced analytics.  His current focus is on the convergence and flow brought about by advances in technology.  Brian has spoken at conferences around the world and published articles on quality in different industries. Contact Brian on LinkedIn.


Dave Chambers

Dave Chambers
Director Quality Assurance & Continuous Improvement Velcro USA, INC.

 Dave serves a team of quality professionals focused on driving continuous improvement through the development and institutional implementation of quality systems for Velcro USA INC. He also worked in Quality Assurance leadership positions for the Timberland and Coca-Cola Companies. He has an MBA from Central Michigan University. 

Jack Meagher

Sr. Continuous Improvement Engineer, New Hampshire Ball Bearings (Retired)

Jack lead and supported project teams that improve quality and productivity across all product lines. In addition to the GSQC, he is also active in the Granite State Section of the American Society for Quality. Jack is a graduate of UMass Lowell with a degree in Nuclear Engineering.

Courtney Scala Smith, JD, MA

Regulatory Counsel,  U.S. Food and Drug Administration

Courtney serves as an attorney with the FDA's Center for Tobacco products, developing and drafting federal rules related to the regulation of tobacco products, in support of the Center's mission of protecting Americans from tobacco-related death and disease.   A native of New Hampshire, she is a Princeton graduate with an MA from the University of Melbourne (Australia) and a JD from the University of Connecticut School of Law.

Dr. Kevin Riehl

Director Emeritus
Director, Performance Excellence, BAE Systems, Retired
Lieutenant Colonel of the US Air Force, Retired

 Kevin led a team of engineers focused on mission success and product assurance to deliver the highest quality products to our warfighters.  Kevin is an M.I.T. graduate with a PhD in physics.