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Measuring Satisfaction: With and Without Surveys (Customer Focus Webinar)

04/16/2010 12:00 pm
04/16/2010 2:00 pm
MEASURING SATISFACTION: With and Without Surveys”

The 12 Voices of the Customer (Customer Focus Webinar)

03/19/2010 12:00 pm
03/19/2010 2:00 pm
How to uncover, translate & deliver what customers want

Achieving 8 Dimensions of Excellence (Customer Focus Webinar)

03/12/2010 12:00 am
03/12/2010 2:00 pm
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.

Social Media Summit #2

03/10/2010 8:30 am
03/10/2010 11:30 am

Share and learn best practices for using Social Media to support your business or organization
Location: Northeast Delta Dental, Concord, NH

Click here to register

Congratulations 2009 GSQC & VCQ Certified Examiners

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Seventeen complete program to serve as State Program Examiners

The Granite State Quality Awards and Recognition process is carried out by a volunteer Board of Examiners.  These volunteers complete a rigorous certification program comparable to an MBA course, and gain valuable insight and skills to for their own organizations and careers.  After completing the program they have the ability to evaluate and provide feedback to organizations in New Hampshire, Vermont, and other states based on the Malcolm Baldrige Criteria for Performance Excellence. 
Congratulations to the following newly Certified and Re-Certified Examiners who completed the Granite State Quality Council and Vermont Council for Quality Examiner Training.  Thank you each for your participation and the work that lies ahead! 

Leadership Summit 2015: Becoming a Great Leader in a Rapidly Changing Environment

In April 2015, the GSQC and Center for Women’s Business Advancement at SNHU partnered to present Leadership Summit 2015.   A diverse group of current and aspiring leaders gathered to learn from Keynote speakers Tom Raffio and Dave Cowens and Panelists Aaron Brandt, Amanda Grady Sexton, Kate Lukzko, and Donna Lencki. Attendees also had time to share their best practices and experiences with each other. The conversation continued at the post Summit networking reception featuring some amazing food catered by SNHU’s student-run restaurant, the Quill.

Panel                   LeadershipSummit Sign                      Summit Discussion

Here is some of the feedback on the Summit:

Mr. Tom Raffio's and Dave Cowens' speech was excellent. Seeing the parallels between these leaders in their varying backgrounds and their styles was very interesting.

All of the speakers in the panel were engaged and knowledgeable. Aaron Brandt was particularly interesting. The culture of his company are quite different (positive) than mine. Initial thought was "wow that is the type of company I'd like to work for"... followed by a more proactive approach. "How do I make my company think like that?"

The Panel was a wealth of experience and knowledge. They also had very diverse areas of expertise covering corporate, government and lifestyle topics. Very good mix of speakers

Having the opportunity to speak with the Panelists at the end of the session was helpful. [They were] able to share some valuable insight on their experiences

Click "Read more" or see below for some insights from our Speakers and Panelists

Examiner Training

2018 Examiner Training Information
This training is part of the GSQC's and Northern New England Alliance for Excellence's Baldrige-based Awards and Recognition Program.  It can also be taken independent of the Awards and Recognition Program to support organizational improvement or to enhance your career.   Click here or Contact the GSQC with any questions about the Examiner program or the awards process.
Curriculum and Schedule overview: (please contact the GSQC if you or your organization is interested in Examiner Training but this schedule is an issue to see if alternate arrangements can be made.).
Self-paced webinars:  Short, pre-recorded webinars that participants take at their own pace.  August through early November

  • Provide concepts of the Baldrige Criteria and Examiner Process
  • Defined assignments, live webinars and check-in points to answer questions and ensure key points are clear

Live webinars and Facilitator Support

  • Scheduled based on participant availability and progress

Face-to-face one day training  late October to mid- November

  • Group work and discussion solidify learning from online modules and mimic Examiner Consensus process
  • Date(s) and location(s) depend on participants and host locations
  • Full-day session where all participants work together to solidify learning
  • Scheduled dates are Tuesday, October 30th in Burlington VT and Thursday, November 1st in Concord NH

Cost:  GSQC sponsorship discounts will be applied to the pricing below.  

  • Participants who commit to serve as Examiners, including the potential to evaluate a recognition or award application in New Hampshire, Vermont, Maine, or one of our other partner states:
    • $250 for NEW NNEAE Examiners who have not  previously participated in our training.
    • $195 for Examiners who have previously participated in the NNEAE training.
  • $675 for those who wanting the training only.  Perfect for those wanting to enhance their career or be Internal Improvement Coaches to their own organizations without further commitment to the evaluation process.

Registration: Contact the GSQC for registration information and options.

GSQC Workshops and Training - Gain Knowledge to Drive Performance Excellence in Your Organization

The Granite State Quality Council (GSQC) offers professional, affordable training that supports organizational and personal learning and drives results-oriented action.  All courses are available as customized in-house delivery for your organization, including as coaching engagements.  Contact us for more information.

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