Skip to main content

sponsors

Thank you to all who participated in our 2011 Best Practices

2011 featured variety in both organizations and presentation topics, demonstrating that every size and type of organization has best practices worthy of sharing. People who attended found that everyone can gain insight from what another organization is doing – even if that organization is very different from your own. 

For example BAE Systems shared how they strive to engage an employee’s hands, head, and heart to support revolutionary innovation and improvements. New Hampshire Ball Bearings demonstrated how putting people first supports both quality and cost efficiency. Dancing Lion Chocolate and the Grappone Collision Center showed how the principles of performance excellence apply to every organization – even a micro business and a body shop. And, Boynton Middle School showed us that creating a culture of student excellence can go hand-in-hand with, and even contribute to fiscal responsibility.

We thank all of our presenters who provided wonderfully informative presentations and were willing to share with others.   We also thank everyone who made time in their busy schedules to join us and hear this outstanding information. We look forward to hearing about more best practices in 2012!
 
If you have a Best Practice that you would like to share contact GSQC Executive Director Anne Warner

 

Best Practices Presentation and Tour at New Hampshire Ball Bearings

12/14/2011 4:00 pm
12/14/2011 6:00 pm

Click here for details

Performance Excellence for the One-Man Shop

October 17, 2011: Our thanks to Master Chocolatier and micro-businessman, Richard Tango-Lowy for an innovative and engaging presentation that enlightented us on both chocolate and Baldrige.

 Richard highlighted how he has used the Baldrige Criteria and Concepts to

  • focus his eforts utilizing an Organizational Profile rather than a business plan
  • keep the big picture in the forefront by viewing the business in terms of the Baldrige categories
  • help build relationships and extend critical resources to become "bigger than just me"
  • learn, identify critical improvements, and verify that improvements in the areas of packaging, event revenues, and customer retention are effective
  • understand what measures are critical to success and focus on those measures

 
Visit Richard starting in November at the new Dancing Lion Chocolate retail location (917 Elm Street, Manchester) to learn more and taste the results!  Contact the GSQC to learn more about how Baldrige can add value in a small or micro-business setting.

DancingLionPresentation

"America Needs Baldrige!" Day

09/08/2011 12:00 am
09/08/2011 11:59 pm

Please join us on Thursday, September 8th to let our New Hampshire Congressional Delegation know that

There is currently no funding for the Baldrige Performance Excellence Program in the proposed 2012 budget.   The main reason for this is that the value and impact of the program is not understood.  It is unfortunately seen as an "Awards Program" and not as the ultimate resource for efficiency and high performance in all of our organizations.  If anything, we need more Baldrige to support the country in managing our fiscal challenges.  While it is reasonable to take a close look at the Program to understand if changes in how it is managed are warranted, a sudden cut in the funding will cost the country more than the approximate $10m budget.  Remember that the Baldrige Program is a public-private partnership that engages thousands of volunteers to support high performance in our schools, hospitals, government, nonprofits, and businesses.

What can each of us do?

  • go to www.congress.org
  • Enter your home zip code (and street address if requested)
  • Click on each of your elected officials to get their contact information
  • On Thursday, September 8th, between 9am and 6pm call, fax, and/or email your senators and congress member.  The best message you can provide is your personal insight to the value of Baldrige.

The two attached files provide some answers to Frequently Asked Questions, and additional information on why America Needs Baldrige.  

Thank you for joining us in communicating why

People, Planning, and Process: Best Practices at BAE Systems

07/14/2011 4:00 pm
07/14/2011 6:00 pm

Two years ago BAE Systems shared its robust planning process with us.  Join us for this Learning and Sharing Event to hear an update on this process as well as to learn about two other BAE System best practices:

- Applying Lean and Kaizen to Business Processes

- Engaging Employees with the EMPOWER program

When an organiztion combines planning with an engaged workforce and efficient processes, Performance Excellence happens. This is a great opportunity to learn from and  adapt tested practices to your environment in support of your own improvement and excellence goals!

BAE Systems will host this event at SERESC in Bedford NH.

Contact us with questions

Register Online for this no cost event

Agenda:

- Welcome and Introductions: Kevin Riehl

- Employee Engagement - EMPOWER:  Rance Walleston & Julie Norton

- Applying Lean/Six Sigma to Business Processes: Roxanne Benzel

- Continuous Improvement Applied to Business Strateby: Rich Ashooh & Rich Godlewsky

- Questions and Wrap-up

 

Best Practices of the 2010 Baldrige Recipients

05/09/2011 4:00 pm
05/09/2011 6:00 pm

Register Now!

 

The Granite State Quality Council invites you to join us for a multi-media presentation and discussion of the best of the best practices of the 2010 and previous Baldrige Award Recipients.  These role model organizations have demonstrated financial success through an ability to engage employees and customers [or as appropriate students or patients], and through highly effective and efficient processes.

 

Your goal need not to become a world class or an industry leader for you to gain ideas and insights for your own organization.  We've made the event efficient for your time; boiling 2 days of presentations into about an hour, and will have opportunities for more in-depth learning if interested.

 

 

You will also have time to meet and network with colleagues interested in organizational performance improvement to learn from their performance improvement experiences.

 

This event is open to anyone wanting to learn more about the best practices of the highest performing orgizations in the country and how these practices may apply to their environment.  There is no charge to attend, but please register so that we may get an accurate count

Register Now!

 

Click here for more information on the 2010 Baldrige Award Recipients

Join us for a January 11 or January 18 webinar on the 2011-2012 Criteria Changes

01/11/2011 12:00 pm
01/11/2011 1:00 pm

The 2011 - 2012 Criteria for Performance Excellence has been released by the Baldrige Performance Excellence Program.   You can view or download copies of the Business/Nonprofit, Education and Health Care Criteria for Performance Excellence from the Baldrige website.  2011CriteriaCover

 

This post summarizes the key changes.   We will discuss these changes and other during a webinar which will be offered twice:

- January 11th,noon to 1pm

- January 18th, noon to 1pm

 

See below for webinar ">registration information.

 

A summary of key changes to the 2011-2012 Criteria for Performance Excllence:

  • Introduction of the concept of intelligent risk
  • Improved line of sight from strategic challenges and advantages to core competencies, strategy, and work systems
  • Category 3 - Customer Focus is reorganized to improve logic flow.  Now includes concept of social media.
  • Category 5 - Workforce Focus is reordered and consolidated to improve logic flow
  • Category 6 is renamed to "Operations Focus" to indicate focus on organizational operations
  • Category 7 now has 5 items, combining Process and Product Outcomes
  • Performance Projections have increased emphasis in process categories and reduced emphasis in results
  • Each group of questions has a subhead summary of the content

 

Webinar details:  Click the date of your choice to retister  or email info@gsqc.com for more information.

When: January 11, 2011  12pm - 1pm   - or -   January 18, 12pm - 1pm

Where: Your Computer (login information will be provided after registration)

Cost: GSQC Sponsors and Current Examiers: Free

         All others: $10 (Credit or Check)

         Groups of 3 or more using same login: $25 

 
 
 

GSQC October Board Meeting

Posted in
10/11/2010 6:00 pm
10/11/2010 7:30 pm
Syndicate content