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A Best Practice Update: The Grappone Collision Center

05/24/2011 4:00 pm
05/24/2011 5:30 pm

The GSQC and the Granite State ASQ section present a special best practices update from the Grappone Collision Center.

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Eighteen months ago the Grappone Collision Center shared how use of the Toyota Production System (TPS) improved efficiency with benefits to both customers and the workforce.  Earlier this year, the Center moved to a new location that is one third the size and provides three times the efficiency.  Join us at the Grappone Collision Center as General Manager, Amanda Grappone Osmer and her team update us on their best practice journey; the changes they have made to a Lean environment, the obstacles encountered, the benefits already realized and next steps.

There is no cost for the presentation and tour.   We also invite you to join us for dinner afterwards at the Common Man in Concord from 5:45 - 7pm.   Reservations for dinner are required and can be made when registering for the presentation.  The cost of dinner is $25 payable by check or cash at the door.

To RegisterClick here to register on-line, or contact Pam Slingsby at 603-303-3779 (if joining us for dinner please be prepared to let Pam know your choice of entree: Meatloaf, Turkey, or Butternut Squash Ravioli).

About Amanda Grappone Osmer: Amanda is a fourth generation owner/operator in her family’s business. She has worked on and off there since the age of 15 in all departments, allowing her to understand the importance of genchi genbutsu long before she even knew what it was!  Amanda lives in Canterbury with her three kids and one husband, loves to run, and is a Race Director with the Capital Area Race Series.  As a businessperson Amanda feels responsible for helping to achieve, maintain, and disseminate the fundamentals of TPS now that she knows how powerful it is..

Best Practices of the 2010 Baldrige Recipients

05/09/2011 4:00 pm
05/09/2011 6:00 pm

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The Granite State Quality Council invites you to join us for a multi-media presentation and discussion of the best of the best practices of the 2010 and previous Baldrige Award Recipients.  These role model organizations have demonstrated financial success through an ability to engage employees and customers [or as appropriate students or patients], and through highly effective and efficient processes.


Your goal need not to become a world class or an industry leader for you to gain ideas and insights for your own organization.  We've made the event efficient for your time; boiling 2 days of presentations into about an hour, and will have opportunities for more in-depth learning if interested.



You will also have time to meet and network with colleagues interested in organizational performance improvement to learn from their performance improvement experiences.


This event is open to anyone wanting to learn more about the best practices of the highest performing orgizations in the country and how these practices may apply to their environment.  There is no charge to attend, but please register so that we may get an accurate count

Register Now!


Click here for more information on the 2010 Baldrige Award Recipients

Quest for Excellence 23rd Annual Conference

04/04/2011 8:00 am
04/06/2011 12:00 pm
Join the GSQC in Washington D. C. at this conference that will showcase the seven 2010 Baldrige Award Recipients, their best practices and lessons learned.  It will also feature numerous previous awardees and their best practices as they continue to pursue performance excellence.
The conference will kick off with an in-depth plenary featuring the senior executives of the 2010 recipients, followed by 60 concurrent sessions from which to choose. In these sessions, current or past Baldrige Award recipients will present their proven strategies and real-world insights on: 
- improving an organization's performance results, including product outcomes, student learning results, and health care outcomes;
- enhancing leadership effectiveness;
- building customer and employee engagement; and
- increasing organizational innovation to gain and sustain competitive advantages
Pre-conference workshops are available on April 3, 2011, for beginner and intermediate users of the Baldrige Criteria. To enhance the learning environment, attendance at the workshops is limited, so early registration is recommended. 
The 2010 Baldrige Award recipients-listed with their category-are:
·         MEDRAD, Warrendale, Pa. (manufacturing)
·         Nestlé Purina PetCare Co., St. Louis, Mo. (manufacturing)
·         Freese and Nichols Inc., Fort Worth, Texas (small business)
·         K&N Management, Austin, Texas (small business)
·         Studer Group, Gulf Breeze, Fla. (small business)
·         Montgomery County Public Schools, Rockville, Md. (education)
·         Advocate Good Samaritan Hospital, Downers Grove, Ill. (health care)
For more information about the Quest for Excellence Conference, visit the conference web page.  For questions, contact the Baldrige Performance Excellence Program at (301) 975-2036 or



Learning and Sharing Event: Maximizing the Value of Improvement with an Organizational Profile

04/18/2011 4:00 pm
04/18/2011 6:00 pm
">Presenters: Barb Natalizio, Elliot Health Systems and Anne Warner, GSQC
You know that your organization needs to continuously improve to be successful and competitive into the future.  You also understand the need to maximize the value of all improvement efforts.   The common sense approach of the Baldrige Criteria for Performance Excellence looks good....on paper.  Getting started looks overwhelming.  
Whether your organization is using a Baldrige-based approach or not, creating an Organizational Profile can target and align improvements. This presentation will provide practical insight, tips, and options, as well as a case study.  You will learn how to use this Baldrige-based tool to support your organization's unique needs and support achievement of strategic and operational goals. 

Mission Driven HR that Achieves Performance Excellence

10/07/2010 5:30 pm
10/07/2010 8:00 pm
ASQ Granite State Section October Meeting features Jeff Allar, Vice President of Human Resources at Stonyfield Farm discussing Mission Driven HR that Achieves Performance Excellence.
Aside from its natural and organic dairy products, Stonyfield Farm is known for doing well by doing good.  Jeff Allar, Vice President of Human Resources will share how the company continues to show how being mission driven leads to superior performance.  This commitment has made Stonyfield Farm one of NH's most respected employers.

Location:  The Yard Restaurant, Manchester NH

Cost: $25/person for dinner (no charge for attending presentation only)

To Register: e-mail or contact Pam Slingsby at 603-303-3779

GSQC October Board Meeting

Posted in
10/11/2010 6:00 pm
10/11/2010 7:30 pm

GSQC Examiner Training Final Workshop

11/09/2010 8:00 am
11/09/2010 4:00 pm

Location: White River Junction, VT

Audience: All Participants in the GSQC/VCQ Examiner Training

Become a GSQC Awards Program Examiner - Register Now!

GSQC Examiner Training kicks off on Friday October 1, 2010.    We will continue our successful collaboration with the Vermont Council for Quality to provide New Hampshire and Vermont participants the opportunity to meet, network, and learn from each other.  This training is part of the GSQC's Baldrige-based Awards and Recognition Program but can be taken independently as a way to improve your organization or enhance your career.  Click here for the schedule, cost, and other details.

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