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Thank you to all who participated in our 2011 Best Practices

2011 featured variety in both organizations and presentation topics, demonstrating that every size and type of organization has best practices worthy of sharing. People who attended found that everyone can gain insight from what another organization is doing – even if that organization is very different from your own. 

For example BAE Systems shared how they strive to engage an employee’s hands, head, and heart to support revolutionary innovation and improvements. New Hampshire Ball Bearings demonstrated how putting people first supports both quality and cost efficiency. Dancing Lion Chocolate and the Grappone Collision Center showed how the principles of performance excellence apply to every organization – even a micro business and a body shop. And, Boynton Middle School showed us that creating a culture of student excellence can go hand-in-hand with, and even contribute to fiscal responsibility.

We thank all of our presenters who provided wonderfully informative presentations and were willing to share with others.   We also thank everyone who made time in their busy schedules to join us and hear this outstanding information. We look forward to hearing about more best practices in 2012!
If you have a Best Practice that you would like to share contact GSQC Executive Director Anne Warner


Best Practices Presentation and Tour at New Hampshire Ball Bearings

12/14/2011 4:00 pm
12/14/2011 6:00 pm

Click here for details

Webinar - Solidifying a Foundation for CSR and Beyond

11/09/2011 12:00 pm
11/09/2011 1:00 pm

Anne Warner, GSQC Executive Director will present as part of New Hampshire Businesses for Social Responsibility (NHBSR) 2011 Webinar Series

Overview: Your business or organization has focused on the components of Corporate Social Responsibility (CSR) - the environment, the community, and the workplace; and has experienced benefit to the (triple) bottom line. How do you prevent the plateau effect and ensure that these efforts and results continue for the long-term? This webinar will explore how to enhance and integrate CSR activities by building a strong organizational foundation that will not only support CSR, but all components of a learning, growing, and thriving business.

This webinar is free for NHBSR Members and $25 for all others.   Click here to learn more or register.

Performance Excellence for the One-Man Shop

October 17, 2011: Our thanks to Master Chocolatier and micro-businessman, Richard Tango-Lowy for an innovative and engaging presentation that enlightented us on both chocolate and Baldrige.

 Richard highlighted how he has used the Baldrige Criteria and Concepts to

  • focus his eforts utilizing an Organizational Profile rather than a business plan
  • keep the big picture in the forefront by viewing the business in terms of the Baldrige categories
  • help build relationships and extend critical resources to become "bigger than just me"
  • learn, identify critical improvements, and verify that improvements in the areas of packaging, event revenues, and customer retention are effective
  • understand what measures are critical to success and focus on those measures

Visit Richard starting in November at the new Dancing Lion Chocolate retail location (917 Elm Street, Manchester) to learn more and taste the results!  Contact the GSQC to learn more about how Baldrige can add value in a small or micro-business setting.


Granite State Team Excellence Awards

Does your Organization have  a High Performance Team that deserves recognition?

Would your Organization like feedback on its team processes and projects based on the best in the world?

Would you like to learn how to develop and support High Performance Teams?

Participant in the Granite State Team Excellence Award Process as an Applicant or a Judge!

The most successful companies, public sector agencies, and health care and education organizations have discovered how they can improve results through the formation and recognition of teams.  Private and public sector organizations are relaizing just how important work teams can be in terms of reducing costs, saving money, fostering innovation, and boosting bottom-line results.

The Granite State Team Excellence Awards program (GSTEA) is being established for the purpose of encouraging the formation of work teams, fostering their ability to perform systematic continuous process improvement, and formally recognizing organizations for their teams’ accomplishments.

This assessment process provides an opportunity to compare your team’s efforts toward project and process improvement with the best… and get the recognition you deserve! This assessment process also provides an opportunity for individuals to enhance, and be recognized for their ability to guide process teams by participating as Program Judges.

Key Dates:


The GSTEA is based on the American Society for Quality’s (ASQ) International Team Excellence Award (ITEA) and uses the same criteria.  See the attachments for more details on the process and how to apply.

2011 Baldrige Conferences Showcase Best Practices of Baldrige Recipients

The 2011 Baldrige Regional Conferences will showcase the best-in-class practices of the 2010 Baldrige Award Recipients as well as former recipients.
Attend one of these two conferences to hear how the recipients improved their performance and results in Leadership; Strategic Planning; Customer Focus; Measurement, Analysis, and Knowledge Management; Workforce Focus; and Process Management.
September 13, 2011 Kansas City, MO
Westin Crown Center

September 27, 2011
Birmingham, AL
Renaissance Birmingham Ross Bridge Golf Resort & Spa 

Click here for more information

People, Planning, and Process: Best Practices at BAE Systems

07/14/2011 4:00 pm
07/14/2011 6:00 pm

Two years ago BAE Systems shared its robust planning process with us.  Join us for this Learning and Sharing Event to hear an update on this process as well as to learn about two other BAE System best practices:

- Applying Lean and Kaizen to Business Processes

- Engaging Employees with the EMPOWER program

When an organiztion combines planning with an engaged workforce and efficient processes, Performance Excellence happens. This is a great opportunity to learn from and  adapt tested practices to your environment in support of your own improvement and excellence goals!

BAE Systems will host this event at SERESC in Bedford NH.

Contact us with questions

Register Online for this no cost event


- Welcome and Introductions: Kevin Riehl

- Employee Engagement - EMPOWER:  Rance Walleston & Julie Norton

- Applying Lean/Six Sigma to Business Processes: Roxanne Benzel

- Continuous Improvement Applied to Business Strateby: Rich Ashooh & Rich Godlewsky

- Questions and Wrap-up


A Best Practice Update: The Grappone Collision Center

05/24/2011 4:00 pm
05/24/2011 5:30 pm

The GSQC and the Granite State ASQ section present a special best practices update from the Grappone Collision Center.

Register Now!

Eighteen months ago the Grappone Collision Center shared how use of the Toyota Production System (TPS) improved efficiency with benefits to both customers and the workforce.  Earlier this year, the Center moved to a new location that is one third the size and provides three times the efficiency.  Join us at the Grappone Collision Center as General Manager, Amanda Grappone Osmer and her team update us on their best practice journey; the changes they have made to a Lean environment, the obstacles encountered, the benefits already realized and next steps.

There is no cost for the presentation and tour.   We also invite you to join us for dinner afterwards at the Common Man in Concord from 5:45 - 7pm.   Reservations for dinner are required and can be made when registering for the presentation.  The cost of dinner is $25 payable by check or cash at the door.

To RegisterClick here to register on-line, or contact Pam Slingsby at 603-303-3779 (if joining us for dinner please be prepared to let Pam know your choice of entree: Meatloaf, Turkey, or Butternut Squash Ravioli).

About Amanda Grappone Osmer: Amanda is a fourth generation owner/operator in her family’s business. She has worked on and off there since the age of 15 in all departments, allowing her to understand the importance of genchi genbutsu long before she even knew what it was!  Amanda lives in Canterbury with her three kids and one husband, loves to run, and is a Race Director with the Capital Area Race Series.  As a businessperson Amanda feels responsible for helping to achieve, maintain, and disseminate the fundamentals of TPS now that she knows how powerful it is..

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