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Join us for a January 11 or January 18 webinar on the 2011-2012 Criteria Changes

01/11/2011 12:00 pm
01/11/2011 1:00 pm

The 2011 - 2012 Criteria for Performance Excellence has been released by the Baldrige Performance Excellence Program.   You can view or download copies of the Business/Nonprofit, Education and Health Care Criteria for Performance Excellence from the Baldrige website.  2011CriteriaCover


This post summarizes the key changes.   We will discuss these changes and other during a webinar which will be offered twice:

- January 11th,noon to 1pm

- January 18th, noon to 1pm


See below for webinar ">registration information.


A summary of key changes to the 2011-2012 Criteria for Performance Excllence:

  • Introduction of the concept of intelligent risk
  • Improved line of sight from strategic challenges and advantages to core competencies, strategy, and work systems
  • Category 3 - Customer Focus is reorganized to improve logic flow.  Now includes concept of social media.
  • Category 5 - Workforce Focus is reordered and consolidated to improve logic flow
  • Category 6 is renamed to "Operations Focus" to indicate focus on organizational operations
  • Category 7 now has 5 items, combining Process and Product Outcomes
  • Performance Projections have increased emphasis in process categories and reduced emphasis in results
  • Each group of questions has a subhead summary of the content


Webinar details:  Click the date of your choice to retister  or email for more information.

When: January 11, 2011  12pm - 1pm   - or -   January 18, 12pm - 1pm

Where: Your Computer (login information will be provided after registration)

Cost: GSQC Sponsors and Current Examiers: Free

         All others: $10 (Credit or Check)

         Groups of 3 or more using same login: $25 


Seven U.S. Organizations Honored with the 2010 Baldrige National Quality Award

 Three Small Businesses Chosen for the First Time in a Single Year

WASHINGTON, D.C.—U.S. Commerce Secretary Gary Locke has announced that seven organizations are recipients of the 2010 Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence through innovation, improvement and visionary leadership. This marks the first year that three small businesses have been selected at one time and only the second instance in the award's 23-year history that a total of seven organizations are being honored.

The 2010 Baldrige Award recipients—listed with their category—are:

These seven organizations will present their best practices and lessons learned at the 23rd annual Quest for Excellence in early April.  The GSQC will hold its annual overview of the best practices of these organziations in late April or early May as part of its 2011 Learning and Sharing series.

QE2011 graphic

GSQC Examiner Training Final Workshop

11/09/2010 8:00 am
11/09/2010 4:00 pm

Location: White River Junction, VT

Audience: All Participants in the GSQC/VCQ Examiner Training

Become a GSQC Awards Program Examiner - Register Now!

GSQC Examiner Training kicks off on Friday October 1, 2010.    We will continue our successful collaboration with the Vermont Council for Quality to provide New Hampshire and Vermont participants the opportunity to meet, network, and learn from each other.  This training is part of the GSQC's Baldrige-based Awards and Recognition Program but can be taken independently as a way to improve your organization or enhance your career.  Click here for the schedule, cost, and other details.

Seven Recognized as GSQC Examiners

The Granite State Quality Council has recognized seven people for their outstanding service to the State of New Hampshire as Examiners on the 2010 GSQC Board of Examiners. Each of these people completed the New Hampshire/Vermont Examiner Training program in the fall and then participated as an Examiner to evaluate and provide Baldrige-based feedback to organizations submitting an application. Read more…
2010 GSQC Examiners

Congratulations 2009 GSQC & VCQ Certified Examiners

Posted in

Seventeen complete program to serve as State Program Examiners

The Granite State Quality Awards and Recognition process is carried out by a volunteer Board of Examiners.  These volunteers complete a rigorous certification program comparable to an MBA course, and gain valuable insight and skills to for their own organizations and careers.  After completing the program they have the ability to evaluate and provide feedback to organizations in New Hampshire, Vermont, and other states based on the Malcolm Baldrige Criteria for Performance Excellence. 
Congratulations to the following newly Certified and Re-Certified Examiners who completed the Granite State Quality Council and Vermont Council for Quality Examiner Training.  Thank you each for your participation and the work that lies ahead! 

Quest for Excellence XXII

Join Baldrige Award Recipients and Industry Leaders
Quest for Excellence® 2010  Washington, D.C.
Register by March 15 for $150 discount:
To learn more about the conference and its benefits visit

Insights from the Baldrige Regional Conference

Several New Hampshire people attended October's Baldrige Regional Conference in Cambridge, MA featuring 2008 National Baldrige Award Recipients Cargill Corn Milling, Iredell-Statesville Schools, and Poudre Valley Health System. Thanks to Jack Meagher (New Hampshire Ball Bearings) and Jeff Allar (Stonyfield Farm) for the following practical insights applicable to any organization.

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