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best practices

Baldrige Regional Conference - Newport Beach, CA

Join Baldrige Recipients for a dynamic day of learning and sharing.
Newport Beach Marriott Hotel and Spa
Newport Beach, CA

Annual Best of Best Practices & Networking Event

05/10/2010 4:00 pm
05/10/2010 6:00 pm

The GSQC's Annual Best of Best Practices & Networking Event will take place on Monday, May 10.  Join us as GSQC Executive Director Anne Warner provides an overview of the 2009 National Baldrige Recipients and other best practices heard at the Quest for Excellence.  Network with your New Hampshire colleagues and GSQC Board Members to learn from them as well.  This is a great opportunity to get some new and tested ideas for your own organization and catch up with your colleagues.

Measuring Satisfaction: With and Without Surveys (Customer Focus Webinar)

04/16/2010 12:00 pm
04/16/2010 2:00 pm
MEASURING SATISFACTION: With and Without Surveys”

The 12 Voices of the Customer (Customer Focus Webinar)

03/19/2010 12:00 pm
03/19/2010 2:00 pm
How to uncover, translate & deliver what customers want

Achieving 8 Dimensions of Excellence (Customer Focus Webinar)

03/12/2010 12:00 am
03/12/2010 2:00 pm
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.

What is your Tiebreaker?

Can you answer the question "Why should I choose you?"

I read a recent article in that asked readers to consider what sets their organization apart - what would make someone choose them over another organization?  The article went on to point out that if no other differentiator is evident the tiebreaker becomes price, a game that few companies can win at for very long.

Quest for Excellence XXII

Join Baldrige Award Recipients and Industry Leaders
Quest for Excellence® 2010  Washington, D.C.
Register by March 15 for $150 discount:
To learn more about the conference and its benefits visit
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