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best practices

Best Practices of the 2010 Baldrige Recipients

05/09/2011 4:00 pm
05/09/2011 6:00 pm

Register Now!

 

The Granite State Quality Council invites you to join us for a multi-media presentation and discussion of the best of the best practices of the 2010 and previous Baldrige Award Recipients.  These role model organizations have demonstrated financial success through an ability to engage employees and customers [or as appropriate students or patients], and through highly effective and efficient processes.

 

Your goal need not to become a world class or an industry leader for you to gain ideas and insights for your own organization.  We've made the event efficient for your time; boiling 2 days of presentations into about an hour, and will have opportunities for more in-depth learning if interested.

 

 

You will also have time to meet and network with colleagues interested in organizational performance improvement to learn from their performance improvement experiences.

 

This event is open to anyone wanting to learn more about the best practices of the highest performing orgizations in the country and how these practices may apply to their environment.  There is no charge to attend, but please register so that we may get an accurate count

Register Now!

 

Click here for more information on the 2010 Baldrige Award Recipients

Quest for Excellence 23rd Annual Conference

04/04/2011 8:00 am
04/06/2011 12:00 pm
Join the GSQC in Washington D. C. at this conference that will showcase the seven 2010 Baldrige Award Recipients, their best practices and lessons learned.  It will also feature numerous previous awardees and their best practices as they continue to pursue performance excellence.
The conference will kick off with an in-depth plenary featuring the senior executives of the 2010 recipients, followed by 60 concurrent sessions from which to choose. In these sessions, current or past Baldrige Award recipients will present their proven strategies and real-world insights on: 
 
- improving an organization's performance results, including product outcomes, student learning results, and health care outcomes;
 
- enhancing leadership effectiveness;
 
- building customer and employee engagement; and
 
- increasing organizational innovation to gain and sustain competitive advantages
 
 
Pre-conference workshops are available on April 3, 2011, for beginner and intermediate users of the Baldrige Criteria. To enhance the learning environment, attendance at the workshops is limited, so early registration is recommended. 
 
The 2010 Baldrige Award recipients-listed with their category-are:
·         MEDRAD, Warrendale, Pa. (manufacturing)
·         Nestlé Purina PetCare Co., St. Louis, Mo. (manufacturing)
·         Freese and Nichols Inc., Fort Worth, Texas (small business)
·         K&N Management, Austin, Texas (small business)
·         Studer Group, Gulf Breeze, Fla. (small business)
·         Montgomery County Public Schools, Rockville, Md. (education)
·         Advocate Good Samaritan Hospital, Downers Grove, Ill. (health care)
 
For more information about the Quest for Excellence Conference, visit the conference web page.  For questions, contact the Baldrige Performance Excellence Program at (301) 975-2036 or baldrige@nist.gov.

 

 

Learning and Sharing Event: Maximizing the Value of Improvement with an Organizational Profile

04/18/2011 4:00 pm
04/18/2011 6:00 pm
">Presenters: Barb Natalizio, Elliot Health Systems and Anne Warner, GSQC
 
 
You know that your organization needs to continuously improve to be successful and competitive into the future.  You also understand the need to maximize the value of all improvement efforts.   The common sense approach of the Baldrige Criteria for Performance Excellence looks good....on paper.  Getting started looks overwhelming.  
 
Whether your organization is using a Baldrige-based approach or not, creating an Organizational Profile can target and align improvements. This presentation will provide practical insight, tips, and options, as well as a case study.  You will learn how to use this Baldrige-based tool to support your organization's unique needs and support achievement of strategic and operational goals. 
 

Join us for a January 11 or January 18 webinar on the 2011-2012 Criteria Changes

01/11/2011 12:00 pm
01/11/2011 1:00 pm

The 2011 - 2012 Criteria for Performance Excellence has been released by the Baldrige Performance Excellence Program.   You can view or download copies of the Business/Nonprofit, Education and Health Care Criteria for Performance Excellence from the Baldrige website.  2011CriteriaCover

 

This post summarizes the key changes.   We will discuss these changes and other during a webinar which will be offered twice:

- January 11th,noon to 1pm

- January 18th, noon to 1pm

 

See below for webinar ">registration information.

 

A summary of key changes to the 2011-2012 Criteria for Performance Excllence:

  • Introduction of the concept of intelligent risk
  • Improved line of sight from strategic challenges and advantages to core competencies, strategy, and work systems
  • Category 3 - Customer Focus is reorganized to improve logic flow.  Now includes concept of social media.
  • Category 5 - Workforce Focus is reordered and consolidated to improve logic flow
  • Category 6 is renamed to "Operations Focus" to indicate focus on organizational operations
  • Category 7 now has 5 items, combining Process and Product Outcomes
  • Performance Projections have increased emphasis in process categories and reduced emphasis in results
  • Each group of questions has a subhead summary of the content

 

Webinar details:  Click the date of your choice to retister  or email info@gsqc.com for more information.

When: January 11, 2011  12pm - 1pm   - or -   January 18, 12pm - 1pm

Where: Your Computer (login information will be provided after registration)

Cost: GSQC Sponsors and Current Examiers: Free

         All others: $10 (Credit or Check)

         Groups of 3 or more using same login: $25 

 
 
 

Mission Driven HR that Achieves Performance Excellence

10/07/2010 5:30 pm
10/07/2010 8:00 pm
ASQ Granite State Section October Meeting features Jeff Allar, Vice President of Human Resources at Stonyfield Farm discussing Mission Driven HR that Achieves Performance Excellence.
Abstract: 
Aside from its natural and organic dairy products, Stonyfield Farm is known for doing well by doing good.  Jeff Allar, Vice President of Human Resources will share how the company continues to show how being mission driven leads to superior performance.  This commitment has made Stonyfield Farm one of NH's most respected employers.

Location:  The Yard Restaurant, Manchester NH

Cost: $25/person for dinner (no charge for attending presentation only)

To Register: e-mail asq104@gmail.com or contact Pam Slingsby at 603-303-3779

Managing Innovation

I recently read an article in Quality Digest related to innovation. It caught my attention because innovation is another one of those often used terms that has many meanings (like "quality"). The article's key point was that innovation is crucial to every team and organization and it is the “Bosses" responsibility to kill off all bad ideas as well as most of the good ideas that are proposed as innovations.
We may think of innovation as coming from some "light bulb" or "eureka" moment; however innovation must be cultivated and managed to produce beneficial results. Not all good innovative ideas can be implemented - ideas need a lot of attention, time, and resources to be fully developed. The question that the article didn't fully explore is how to successfully "prune" from the good ideas to cultivate the critical few while avoiding negative dynamics due to good and "pet" ideas being cut in favor of others.   
LittleLightBulb

GSQC 2011 Awards and Recognition Program - Apply for Recognition and Feedback

The 2011 GSQC Awards and Recognition Program kicks off in September. There is still time for your organization to submit an application for feedback and recognition at one of our award levels. See the attached file for an overview of the recognition levels or contact the GSQC to discuss which level will provide the most value to your organization.

Baldrige Regional Conference - Nashville, TN

09/28/2010
Join Baldrige Recipients for a dynamic day of learning and sharing.
 
Franklin Marriott Cool Springs

Nashville, TN

 
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