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best practices

Values Based Leadership Summit

 In June the GSQC/NNEAE held its third annual Leadership Summit.  This year’s event explored the nuances of “Values-Based Leadership” (VBL) and featured experienced leaders discussing this complex topic with newer and aspiring leaders.

As an example, keynote speaker, David Boynton, Co-founder and General Manager of 7th Settlement Brewery in Dover, shared how he resisted the pressure to have televisions in the bar in order to foster a “pub” or public house environment.  This initially resulted in some customer complaints and an empty Super Bowl Sunday, however committing to this value resulted in steady business as a gathering spot for the community.   This fall the restaurant will again lean on its values and be the first restaurant in New Hampshire to adopt a new pay scale including a no-tipping policy to support teamwork and equity of pay for all employees.


The Summit featured a segment, expertly facilitated by Suzanne Murphy (Founder, Performance Through Leadership), to help those in attendance identify the connection between values, behaviors, and results.  Eileen Groll Liponis (Executive Director of the NH Food Bank), Andy Moysenko (Owner, Advyce), and Janet Walsh (Director HR/Legal Counsel, Digital Prospectors) joined us for a panel of experienced leaders who shared their insights on VBL and answered questions from the audience.  Discussion topics included how to look at a situation from a different perspective – for example to use the value of optimism to find a positive path in a situation that at first appears to be negative; how to successfully bring existing values into a new leadership position; and managing the challenges of engaging the workforce in the organization’s values.

This event also celebrated PeoplesChoice Credit Union’s (PCU) Profile Recognition for their demonstrated Foundation of Excellence.   PCU is NNEAE’s first recognition recipient from the state of Maine.

The Leadership Summit was created to explore the nuances that help leaders become excellent leaders.  The design of the Summit implicitly draws on the Baldrige Category of Leadership and core value of Visionary Leadership with the goal that all participants leave with renewed energy, at least one idea that they can implement immediately, and other practices that they can work on for the long term.  We welcome your questions about VBL and suggestions for future Leadership Summits.

Try "LEGO Serious Play" on August 16th

Come Play and Learn at this Fun, Educational Networking Event

Learn how to bring the power of creative play and intensely effective communication to help your organization (or team) improve.

The LEGO(R) Serious Play(R) (LSP) methodology isn't for kids!  Rather, it is a fast, effective means to uncover and solve system and organizational issues of all kinds.

Wednesday, August 16 - 4-6pm  Northeast Delta Dental Conference Center, Concord, NH 

There is no charge to attend, however registration is required and limited. 

Click here to learn more and to register.  Contact Anne Warner with any questions  - Come Play, Seriously.....!

The 2017 Leadership Summit: Drive Success Through Values-Based Leadership


Contact for more information


Click here to learn more about our speakers

 Support leadership excellence in Northern New England by becoming a Summit Sponsor or contact us to learn more.

Do you want to Live, Work, and Play in a Community of Excellence?


America's greatest challenges - educational attainment, job creation, economic vitality, and improving health status – are most effectively confronted at the community level.  Federal and state policy and support are important, but we advance the common good most effectively and durably when we work together in a local community to identify, implement, and sustain improvements that work for that community.  [read more]

Learn and Network: Leadership-focused Event on September 12

Join us on Monday September 12th from 4-6pm in Concord for a no cost Learing and Networking event.

Suzanne Murphy will join us to introduce two tools powerful to help all leaders -
Mastering Leadership:A Universal Model and Unconscious Bias: What we don't know that we don't know
During this learning and networking event, Suzanne will provide an overview of each tool and its benefits.  She will also lead the audience in exercises so that you will gain both an understanding of each tool and some techniques that help you implement them.


Click here to register

Click here for more information

I hope you can join us at this event.   We will also have time to network with other participants so bring your questions to ask, ideas to share, and business cards to connect, as we continue to support excellent leadership in New Hampshire!

Register Now for the 2016 Baldrige Regional Conferences!

Register now for the 2016 Baldrige Regional Conferences in Chicago, IL and Dallas, TX for a one-day showcase of Baldrige best practices!


The conferences, which will each showcase current and past Baldrige Award recipients, will be held:

September 8, 2016
The Hyatt Lodge at McDonald’s Campus Chicago/Oak Brook, IL

September 22, 2016
Crowne Plaza Dallas Galleria-Addison Dallas/Addison, TX

Attend and engage in a day dedicated to improving your organization’s performance. The dynamic conference schedules include an opening plenary session featuring senior executives from the 2015 Baldrige Award recipients, a closing keynote speaker, and 15 interactive management sessions featuring Award recipients from the business, education, health care, and non-profit sectors.

Tour and Presentation at Velcro USA in Manchester

04/13/2016 5:30 pm
04/13/2016 8:00 pm

Registration is open and required to attend.   This tour and presentation is limited to the first 40 who register

There is no charge to attend this event.   To register email or Dan Manning with the name(s) and contact information of those who would like to attend.

See the attachment for the full agenda and logistics

Presented by the Granite State ASQ in collaboration with the GSQC

Leadership Summit 2016 - A Nuance of Leadership: Building Relationships

We are delighted to again partner with SNHU's Center for Women's Business Advancement to present the 2016 New Hampshire Leadership Summit. This year the focus will be on the nuances of how successful leaders build relationships. This focus will include all critical relationships including customers, employees and peers, the community, and other key stakeholders.


This Summit is for all leaders - established, new, and aspiring -
who want to learn or refine their own strategies
to grow the relationships critical to their success.


Date and Time: Wednesday, April 27, 2016, 1pm - 5pm
Location:           SNHU Hospitality Center (Manchester, NH)
Cost:                 $99 (contact to learn about promotional, sponsor, nonprofit, and group discounts)
        Keynote, Panel, Small Group Discussions, & ReceptionSpeaker Bios

Click here for highilghts of the 2015 Summit

Click here to register for the 2016 Summit


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