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Join us for a January 11 or January 18 webinar on the 2011-2012 Criteria Changes

01/11/2011 12:00 pm
01/11/2011 1:00 pm

The 2011 - 2012 Criteria for Performance Excellence has been released by the Baldrige Performance Excellence Program.   You can view or download copies of the Business/Nonprofit, Education and Health Care Criteria for Performance Excellence from the Baldrige website.  2011CriteriaCover

 

This post summarizes the key changes.   We will discuss these changes and other during a webinar which will be offered twice:

- January 11th,noon to 1pm

- January 18th, noon to 1pm

 

See below for webinar ">registration information.

 

A summary of key changes to the 2011-2012 Criteria for Performance Excllence:

  • Introduction of the concept of intelligent risk
  • Improved line of sight from strategic challenges and advantages to core competencies, strategy, and work systems
  • Category 3 - Customer Focus is reorganized to improve logic flow.  Now includes concept of social media.
  • Category 5 - Workforce Focus is reordered and consolidated to improve logic flow
  • Category 6 is renamed to "Operations Focus" to indicate focus on organizational operations
  • Category 7 now has 5 items, combining Process and Product Outcomes
  • Performance Projections have increased emphasis in process categories and reduced emphasis in results
  • Each group of questions has a subhead summary of the content

 

Webinar details:  Click the date of your choice to retister  or email info@gsqc.com for more information.

When: January 11, 2011  12pm - 1pm   - or -   January 18, 12pm - 1pm

Where: Your Computer (login information will be provided after registration)

Cost: GSQC Sponsors and Current Examiers: Free

         All others: $10 (Credit or Check)

         Groups of 3 or more using same login: $25 

 
 
 

Baldrige Name Change Reflects Evolution of Award and Program

The Baldrige National Quality Program has announced that it has changed its name to the Baldrige Performance Excellence Program to more accurately reflect what the program reflects and does.

Managing Innovation

I recently read an article in Quality Digest related to innovation. It caught my attention because innovation is another one of those often used terms that has many meanings (like "quality"). The article's key point was that innovation is crucial to every team and organization and it is the “Bosses" responsibility to kill off all bad ideas as well as most of the good ideas that are proposed as innovations.
We may think of innovation as coming from some "light bulb" or "eureka" moment; however innovation must be cultivated and managed to produce beneficial results. Not all good innovative ideas can be implemented - ideas need a lot of attention, time, and resources to be fully developed. The question that the article didn't fully explore is how to successfully "prune" from the good ideas to cultivate the critical few while avoiding negative dynamics due to good and "pet" ideas being cut in favor of others.   
LittleLightBulb

GSQC 2011 Awards and Recognition Program - Apply for Recognition and Feedback

The 2011 GSQC Awards and Recognition Program kicks off in September. There is still time for your organization to submit an application for feedback and recognition at one of our award levels. See the attached file for an overview of the recognition levels or contact the GSQC to discuss which level will provide the most value to your organization.

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09/28/2010
Join Baldrige Recipients for a dynamic day of learning and sharing.
 
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Baldrige Regional Conference - Newport Beach, CA

09/14/2010
Join Baldrige Recipients for a dynamic day of learning and sharing.
 
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Newport Beach, CA
 

Seven Recognized as GSQC Examiners

The Granite State Quality Council has recognized seven people for their outstanding service to the State of New Hampshire as Examiners on the 2010 GSQC Board of Examiners. Each of these people completed the New Hampshire/Vermont Examiner Training program in the fall and then participated as an Examiner to evaluate and provide Baldrige-based feedback to organizations submitting an application. Read more…
2010 GSQC Examiners

Annual Best of Best Practices & Networking Event

05/10/2010 4:00 pm
05/10/2010 6:00 pm

The GSQC's Annual Best of Best Practices & Networking Event will take place on Monday, May 10.  Join us as GSQC Executive Director Anne Warner provides an overview of the 2009 National Baldrige Recipients and other best practices heard at the Quest for Excellence.  Network with your New Hampshire colleagues and GSQC Board Members to learn from them as well.  This is a great opportunity to get some new and tested ideas for your own organization and catch up with your colleagues.

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