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The GSQC is evolving to become ExcellenceNorth Alliance!


The GSQC is evolving to becoming "ExcellenceNorth Alliance" (ENA), continuing as the nonprofit Baldrige-based organization that serves Maine, New Hampshire, and Vermont.

This new name reflects our focus on organizational excellence using a systems and ecosystem approach and a purpose to empower organizations to sustainably thrive. 
Our core competency remains expertise and ability to customize the Baldrige methodology and other systems approaches to each organization's goals.
We also look forward to collaborating and coordination with organizations with similar missions for the benefit of all organizations and communities we serve.

Contact us or attend the Leadership Summit for more information and look for our new website coming in July.


Registration for Examiner Training is now open. Learn more and see the options for attending.

Participate to improve your organization and for your own leadership/professional development while supporting your community.


Leadership Summit 2019 to address generational diversity in the workplace


Wednesday, July 31st 1-5pm at the Northeast Delta Dental Conference Center in Concord

Registration is Open! Registration fee: $75
Discounts available for nonprofits, students, sponsors, and organizations that promote the Summit to members or employeees

Leadership Summit 2019 invites all generations to explore and address the challenges, opportunities, and scenarios of working together.
The focus of the Summit is how to optimize the strengths that each generation brings to a vibrant, multi-generational workplace.

Attend the Summit to gain new perspective to Navigate Generational Expectations


Listen to Tom Raffio discuss the Summit on WGIR

Click here for more information or to Register

Contact Anne Warner with any questions or for additional information

Thank you to our Promotional Partners and Sponsors:



Links to additional information on Leadership Summit 2019: 

- One-page Flyer
- More on our Topic
- Become a Summit Sponsor and receive complementary registrations and recognition for your organization
- Press Release

31st Annual Quest for Excellence Conference - April 7-10, 2019

 Register today for the 31st Annual Quest for Excellence Conference.  Learn best practices from the 2018 Baldrige Award Recipients and 18 past awardees.   Network with others who are working to implement excellent practices in their own organizations.

Dates: April 7-10, 2019   (Register by March 11 for an early bird discount)
Location: Gaylord National Harbor Resort and Convention Center just outside of Washington D.C.


Learn more about the Conference and Agenda.


GSQC/NNEAE Recognizes PeoplesChoice Credit Union in Maine for Second Consecutive Year

 The Northern New England Alliance for Excellence (NNEAE) announced its recognition of PeoplesChoice Credit Union (PCU) in Maine for its Demonstration of Performance Excellence.  This Sliver Achievement recognition has been earned by PCU as part of NNEAE's 2018 Awards and Recognition Program.  In 2017 PCU earned recognition at the Profile level for its Foundation of Excellence.

PCU has received this recognition in part for demonstrating an organization-wide focus on mission achievement, creating a supportive workforce environment, and its multiple approaches that build member relationships.  PCU has also implemented a systematic measurement and review process that drives improvement in all areas of organizational performance, ultimately demonstrated by its growth and strong financial performance.

Congratulations to PCU for earning this Silver recognition.  It is a significant achievement just a year after achieving the foundational Profile recognition, demonstrating s commitment to excellence in all aspects of its operations.  To learn more about PCU read the full press release visit their website and join them as we formally congratulate them at the 2018 Leadership Summit.

To learn more about the NNEAE Awards and Recognition Program click here or contact us.

2018 Examiner Training - Registration open through August

Registration for the 2018 GSQC/NNEAE Examiner Training Program is open now through the end of August.  

Learn more about this unique Leadership Development opportunity that culminates in a one-day classroom experience (10/30 in Burlington VT or 11/1 in Concord NH).  

Click here for an overview of the Program or contact Anne Warner for additional information.

Ready to Register?  Click here

The following quote is from a Blog post by Kay Kendall at BaldrigeCoach titled "Better than an MBA?"   Click here to view the full article (and lots of other great information from BaldrigeCoach!)

The 2018 Leadership Summit - June 22, 2018


The Leadership Summit brought over sixty established, new, and aspiring leaders together to discuss how to navigate the nuances of excellent leadership.  This year's summit provided leaders with tools and information to mitigate the increasing challenges that come with having to manage and accomplish multiple priorities and tasks. 

Our amazing and accomplished speakers shared their expertise and experience with methods that can help us manage organizational chaos.   They worked with audience members to provide immediate steps that we can take and resources for the future.  Tom Raffio (President & CEO, Northeast Delta Dental and GSQC/NNEAE Board Chair) facilitated us through the event and coached participants in indentifying how to make the most of this information.  Click here to see a brief summary of the Summit.

(Click on the speaker's name for their Bio & topic for an outline of the key points)
Annabel Beerel
(Author & Executive Coach) - Mindfulness: The Power of Attention
Kim Cadorette (Director of Operations, BAE Systems & NHBR 2018 Outstanding Woman in Business) - Leading in a large and hectic business environment
Liran Edelist (CEO of Jedox, Inc) - The impact and benefits of Analytics for Leaders
Beverly Parent (Manager: Software Quality Assurance, Northeast Delta Dental) and Viktor Kobzar (Project Manager, SoftServe) - Shift from Chaos to Flow


Thank you to all our speakers and participants for a thoughtful afternoon.   Many thanks to the team at the Northeast Delta Dental Conference Center for a seamless event, dispite some complex logistics!!

Contact Anne Warner if you would like to participate in next year's summit and for more information.


Attend BOSCON to network, collaborate, and learn how to solve problems with QUALITY!

BOSCON is an annual quality conference hosted by ASQ Boston.  This year's BOSCON focuses on QUALITY as the imperative to solve national and international problems.   It will host national and international quality professionals to hear speakers discuss different quality topics, while networking with these professionals.

Featured speakers include:

  • Austin Lin (Google): The QA Profession and Emerging Technology
  • Jeff Dalton (Broadsword & Agile CxO): The Pedagogy Principle: Teaching Leaders How to Teach
  • Babette Ten Haken (Sales Aerobics for Engineers (R)): Why a Collaborative, Quality-Focused Workforce owns Customer Retention
  • Milton Krivokuca (Milton Krivokucs & Associates): Crafting Disruptive Thinking to Develop Organizational Excellence

GSQC/NNEAE Chair Tom Raffio (Northeast Delta Dental President & CEO) and GSQC/NNEAE Board Member Brian Hettrick (Soma Management Group LLC) will also present as part of a diverse set of breakout sessions focused on Tools, Medical/Health, and Value & Performance.

Attend to gain insight on how to solve problems with quality and collaborate and network with quality professionals who are dedicated to their areas of expertise and focused on solutions.

Details: March 19 & 20, 2018 at the Royal Sonesta in Cambridge.   Click here for more information on the agenda, speakers, cost, and registration.


2017 Baldrige Award Recipients Announced

"When companies implement the ground-tested Baldrige approach, they create organizations that employees and customers love, that continually improve, and that produce innovative and outstanding results.” U.S. Commerce Secretary Wilbur Ross

Secretary Ross today (November 16, 2017) named two small businesses, one city government, and two health care organizations as the 2017 recipients of the Malcolm Baldrige National Quality Award.

Bristol Tennessee Essential Services, Bristol, TN, small business sector

Stellar Solutions, Palo Alto, CA, small business sector

City of Fort Collins, Fort Collins, CO, nonprofit sector

Castle Medical Center, Kailua, HI, health care sector

Southcentral Foundation, Anchorage, AK, health care sector

Click here or head to Blogrige to read more of the announcement and learn about these world-class organizations

The judges have also chosen four organizations for their best practices in one or more of the Baldrige Criteria Categories (listed with the categories for which they are acknowledged):

  • Donor Alliance, Denver, CO, Measurement, Analysis and Knowledge Management (category 4) and Operations (category 6)
  • Howard Community College, Columbia, MD, Customers (category 3) and Operations (category 6)
  • Methodist Healthcare System of San Antonio, TX, Leadership (category 1) and Strategy (category 2)
  • Tri County Tech, Bartlesville, OK, Leadership (category 1) and Workforce (category 5)

The 2017 Baldrige Awards will be presented at an April 2018 ceremony during the Baldrige Program’s 30th annual Quest for Excellence® conference, which will be held in Baltimore, MD.

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