Skip to main content

2017 Baldrige Award Recipients Announced

"When companies implement the ground-tested Baldrige approach, they create organizations that employees and customers love, that continually improve, and that produce innovative and outstanding results.” U.S. Commerce Secretary Wilbur Ross

Secretary Ross today (November 16, 2017) named two small businesses, one city government, and two health care organizations as the 2017 recipients of the Malcolm Baldrige National Quality Award.

Bristol Tennessee Essential Services, Bristol, TN, small business sector
Stellar Solutions, Palo Alto, CA, small business sector
City of Fort Collins, Fort Collins, CO, nonprofit sector
Castle Medical Center, Kailua, HI, health care sector
Southcentral Foundation, Anchorage, AK, health care sector

Click here or head to Blogrige to read more of the announcement and learn about these world-class organizations

The judges have also chosen four organizations for their best practices in one or more of the Baldrige Criteria Categories (listed with the categories for which they are acknowledged):

  • Donor Alliance, Denver, CO, Measurement, Analysis and Knowledge Management (category 4) and Operations (category 6)
  • Howard Community College, Columbia, MD, Customers (category 3) and Operations (category 6)
  • Methodist Healthcare System of San Antonio, TX, Leadership (category 1) and Strategy (category 2)
  • Tri County Tech, Bartlesville, OK, Leadership (category 1) and Workforce (category 5)

The 2017 Baldrige Awards will be presented at an April 2018 ceremony during the Baldrige Program’s 30th annual Quest for Excellence® conference, which will be held in Baltimore, MD.

Attend BOSCON to network, collaborate, and learn how to solve problems with QUALITY!

BOSCON is an annual quality conference hosted by ASQ Boston.  This year's BOSCON focuses on QUALITY as the imperative to solve national and international problems.   It will host national and international quality professionals to hear speakers discuss different quality topics, while networking with these professionals.

Featured speakers include:

  • Austin Lin (Google): The QA Profession and Emerging Technology
  • Jeff Dalton (Broadsword & Agile CxO): The Pedagogy Principle: Teaching Leaders How to Teach
  • Babette Ten Haken (Sales Aerobics for Engineers (R)): Why a Collaborative, Quality-Focused Workforce owns Customer Retention
  • Milton Krivokuca (Milton Krivokucs & Associates): Crafting Disruptive Thinking to Develop Organizational Excellence

GSQC/NNEAE Chair Tom Raffio (Northeast Delta Dental President & CEO) and GSQC/NNEAE Board Member Brian Hettrick (Soma Management Group LLC) will also present as part of a diverse set of breakout sessions focused on Tools, Medical/Health, and Value & Performance.

Attend to gain insight on how to solve problems with quality and collaborate and network with quality professionals who are dedicated to their areas of expertise and focused on solutions.

Details: March 19 & 20, 2018 at the Royal Sonesta in Cambridge.   Click here for more information on the agenda, speakers, cost, and registration.


Values Based Leadership Summit

 In June the GSQC/NNEAE held its third annual Leadership Summit.  This year’s event explored the nuances of “Values-Based Leadership” (VBL) and featured experienced leaders discussing this complex topic with newer and aspiring leaders.

As an example, keynote speaker, David Boynton, Co-founder and General Manager of 7th Settlement Brewery in Dover, shared how he resisted the pressure to have televisions in the bar in order to foster a “pub” or public house environment.  This initially resulted in some customer complaints and an empty Super Bowl Sunday, however committing to this value resulted in steady business as a gathering spot for the community.   This fall the restaurant will again lean on its values and be the first restaurant in New Hampshire to adopt a new pay scale including a no-tipping policy to support teamwork and equity of pay for all employees.


The Summit featured a segment, expertly facilitated by Suzanne Murphy (Founder, Performance Through Leadership), to help those in attendance identify the connection between values, behaviors, and results.  Eileen Groll Liponis (Executive Director of the NH Food Bank), Andy Moysenko (Owner, Advyce), and Janet Walsh (Director HR/Legal Counsel, Digital Prospectors) joined us for a panel of experienced leaders who shared their insights on VBL and answered questions from the audience.  Discussion topics included how to look at a situation from a different perspective – for example to use the value of optimism to find a positive path in a situation that at first appears to be negative; how to successfully bring existing values into a new leadership position; and managing the challenges of engaging the workforce in the organization’s values.

This event also celebrated PeoplesChoice Credit Union’s (PCU) Profile Recognition for their demonstrated Foundation of Excellence.   PCU is NNEAE’s first recognition recipient from the state of Maine.

The Leadership Summit was created to explore the nuances that help leaders become excellent leaders.  The design of the Summit implicitly draws on the Baldrige Category of Leadership and core value of Visionary Leadership with the goal that all participants leave with renewed energy, at least one idea that they can implement immediately, and other practices that they can work on for the long term.  We welcome your questions about VBL and suggestions for future Leadership Summits.

Try "LEGO Serious Play" on August 16th

Come Play and Learn at this Fun, Educational Networking Event

Learn how to bring the power of creative play and intensely effective communication to help your organization (or team) improve.

The LEGO(R) Serious Play(R) (LSP) methodology isn't for kids!  Rather, it is a fast, effective means to uncover and solve system and organizational issues of all kinds.

Wednesday, August 16 - 4-6pm  Northeast Delta Dental Conference Center, Concord, NH 

There is no charge to attend, however registration is required and limited. 

Click here to learn more and to register.  Contact Anne Warner with any questions  - Come Play, Seriously.....!

GSQC/NNEAE Recognizes First Organization from Maine

The Northern New England Alliance for Excellence (NNEAE) announces the recognition of PeoplesChoice Credit Union (PCU) in Maine for its Foundation of Excellence.  This recognition has been earned by PCU as part of NNEAE's 2017 Awards and Recognition Program.   PCU is the first organization in Maine to be recognized under this Program.


PCU is a cooperative, not-for-profit financial institution with membership eligibility available to anyone who lives, works, or attends school in Maine's York or Cumberland Counties.  PCU has received this recognition in part for its member focused products and services, its SERVICE core values, and clear definition and identification of the unique aspects that guide decisions such as the Mission, Vision, strategic challenges, and strategic advantages.

Congratulations to PeoplesChoice Credit Union on this well-deserved recognition!   The formal recognition will be held on June 6 at the 2017 Leadership Summit in Concord, NH.

See the press release.   Learn more about PeoplesChoice Credit Union

The 2017 Leadership Summit: Drive Success Through Values-Based Leadership


Contact for more information


Click here to learn more about our speakers

 Support leadership excellence in Northern New England by becoming a Summit Sponsor or contact us to learn more.

Do you want to Live, Work, and Play in a Community of Excellence?


America's greatest challenges - educational attainment, job creation, economic vitality, and improving health status – are most effectively confronted at the community level.  Federal and state policy and support are important, but we advance the common good most effectively and durably when we work together in a local community to identify, implement, and sustain improvements that work for that community.  [read more]

Syndicate content