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GSQC Board

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Anne Warner

Executive Director, GSQC

After 20 years in a corporate environment as a Program and Project Manager, Anne discovered how the Baldrige Criteria for Performance Excellence supports businesses and organizations in achieving and sustaining success. She was a Examiner and a Board member before becoming the Executive Director, and has been a member of the Malcolm Baldrige National Quality Award Board of Examiners since 2003. Contact Anne on LinkedIn.

Tom Raffio

Chair, GSQC
President & CEO, Northeast Delta Dental

 Tom Raffio is President & CEO of Northeast Delta Dental, which administers the dental benefits of over 750,000 people in Maine, New Hampshire, and Vermont. Well known for its customer service, Northeast Delta Dental has been recognized regionally and nationally for its human resource management, corporate social responsibility, and management practices.

Richard Tango-Lowy

Vice ChairGSQC
Owner, Dancing Lion Chocolate

Richard is a master chocolatier and small business owner.  He currently coaches micro-business entrepeneurs and has served as a Senior Examiner for the GSQC, the Vermont Council for Quality, and WSQA (Washington State Quality Award).

Cathy Frankel

Treasurer, GSQC
Manager of Customer Service, Northeast Delta Dental

Cathy tracks the GSQC's monthly income and expenses and completes the state and federal income tax filings.She also works on the  governance documentation, including the yearly conflict of interest statement required from each director. In addition, Cathy assists in the planning and facilitation of GSQC events.

Dr. Kevin Riehl

Secretary, GSQC
Director, Performance Excellence, BAE Systems

 Kevin leads a team of engineers focused on mission success and product assurance to deliver the highest quality products to our warfighters.  Kevin is an M.I.T. graduate with a PhD in physics and is a retired Lieutenant Colonel of the US Air Force.

Courtney Scala Smith, ESQ
Improvement Specialist, VA New England Healthcare System


Courtney leads and supports organizational excellence and strategic planning initiatives throughout an integrated health care system, comprising 6 states, 11 campuses, nearly 14,000 employees, and serving over 260,000 Veterans.  She is a Princeton graduate with an MA from the University of Melbourne (Australia) and a JD from the University of Connecticut School of Law.

Jack Meagher

Sr. Continuous Improvement Engineer, New Hampshire Ball Bearings

 Jack leads and supports project teams that improve quality and productivity across all product lines. In addition to the GSQC, he is also active in the Granite State Section of the American Society for Quality. Jack is a graduate of UMass Lowell with a degree in Nuclear Engineering.