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GSQC offers LEADERSHIP IN EXCELLENCE & CUSTOMER FOCUS Web-based Program Series

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The GSQC is delighted to announce a partnership with Robin Lawton, internally acclaimed author and speaker, to bring you three, 2-hour web-based programs that support your organization in developing a Customer-Centered Culture.

 March 12 12-2pm: ACHIEVING 8 DIMENSIONS OF EXCELLENCE: How to align strategy & measures with customer priorities

March 19, 12-2 pm: THE 12 VOICES OF THE CUSTOMER: Uncover, translate and deliver what customers want
 
April 16, 12-2pm: MEASURING SATISFACTION: With and without surveys

Measuring Satisfaction: With and Without Surveys (Customer Focus Webinar)

Submitted by anne on Tue, 02/02/2010 - 16:44
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04/16/2010 12:00 pm
04/16/2010 2:00 pm
US/Eastern
MEASURING SATISFACTION: With and Without Surveys”
 

The 12 Voices of the Customer (Customer Focus Webinar)

Submitted by anne on Tue, 02/02/2010 - 16:37
Posted in
03/19/2010 12:00 pm
03/19/2010 2:00 pm
US/Eastern
THE 12 VOICES OF THE CUSTOMER:
How to uncover, translate & deliver what customers want
 

Achieving 8 Dimensions of Excellence (Customer Focus Webinar)

Submitted by anne on Tue, 02/02/2010 - 16:29
Posted in
03/12/2010 12:00 pm
03/12/2010 2:00 pm
US/Eastern
“ACHIEVING 8 DIMENSIONS OF EXCELLENCE:
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.

Social Media Summit #2

Submitted by anne on Thu, 01/28/2010 - 11:54
Posted in
03/10/2010 8:30 am
03/10/2010 11:30 am
US/Eastern

Share and learn best practices for using Social Media to support your business or organization
Location: Northeast Delta Dental, Concord, NH

Click here to register

Congratulations 2009 GSQC & VCQ Certified Examiners

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Seventeen complete program to serve as State Program Examiners
 
The Granite State Quality Awards and Recognition process is carried out by a volunteer Board of Examiners.  These volunteers complete a rigorous certification program comparable to an MBA course, and gain valuable insight and skills to for their own organizations and careers.  After completing the program they have the ability to evaluate and provide feedback to organizations in New Hampshire, Vermont, and other states based on the Malcolm Baldrige Criteria for Performance Excellence. 
Congratulations to the following newly Certified and Re-Certified Examiners who completed the Granite State Quality Council and Vermont Council for Quality Examiner Training.  Thank you each for your participation and the work that lies ahead! 

GSQC Workshops and Training

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The Granite State Quality Council (GSQC) offers professional, affordable training on Performance Excellence as scheduled public offerings and customized in-house delivery for your organization.

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