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Baldrige Regional Conference - Newport Beach, CA

Submitted by anne on Sun, 07/18/2010 - 5:06pm
Posted in
09/14/2010
Join Baldrige Recipients for a dynamic day of learning and sharing.
 
Newport Beach Marriott Hotel and Spa
Newport Beach, CA
 

A Day of Learning with the Baldrige Award Recipients

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2010 Baldrige Regionals
Join the Presidential Award Winning Baldrige Recipients for a dynamic day of learning and sharing.
 
Advance registration rates available until August 24.  
 

Improve Organizational Performance by Creating a Customer-Centered Culture

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Measuring Satisfaction: With and Without Surveys (Customer Focus Webinar)

Submitted by anne on Tue, 02/02/2010 - 5:44pm
Posted in
04/16/2010 12:00 pm
04/16/2010 2:00 pm
MEASURING SATISFACTION: With and Without Surveys”
 

The 12 Voices of the Customer (Customer Focus Webinar)

Submitted by anne on Tue, 02/02/2010 - 5:37pm
Posted in
03/19/2010 12:00 pm
03/19/2010 2:00 pm
THE 12 VOICES OF THE CUSTOMER:
How to uncover, translate & deliver what customers want
 

Achieving 8 Dimensions of Excellence (Customer Focus Webinar)

Submitted by anne on Tue, 02/02/2010 - 5:29pm
Posted in
03/12/2010 12:00 am
03/12/2010 2:00 pm
“ACHIEVING 8 DIMENSIONS OF EXCELLENCE:
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.

Social Media Summit #2

Submitted by anne on Thu, 01/28/2010 - 12:54pm
Posted in
03/10/2010 8:30 am
03/10/2010 11:30 am

Share and learn best practices for using Social Media to support your business or organization
Location: Northeast Delta Dental, Concord, NH

Click here to register

Congratulations 2009 GSQC & VCQ Certified Examiners

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#003300; font-size: 10pt">Seventeen complete program to serve as State Program Examiners
 
The Granite State Quality Awards and Recognition process is carried out by a volunteer Board of Examiners.  These volunteers complete a rigorous certification program comparable to an MBA course, and gain valuable insight and skills to for their own organizations and careers.  After completing the program they have the ability to evaluate and provide feedback to organizations in New Hampshire, Vermont, and other states based on the Malcolm Baldrige Criteria for Performance Excellence. 
Congratulations to the following newly Certified and Re-Certified Examiners who completed the Granite State Quality Council and Vermont Council for Quality Examiner Training.  Thank you each for your participation and the work that lies ahead! 
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