The GSQC is delighted to announce a partnership with Robin Lawton, internally acclaimed author and speaker, to bring you three, 2-hour web-based programs that support your organization in developing a Customer-Centered Culture.
“ACHIEVING 8 DIMENSIONS OF EXCELLENCE:
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.
Can you answer the question "Why should I choose you?"
I read a recent article in Quality Insider that asked readers to consider what sets their organization apart - what would make someone choose them over another organization? The article went on to point out that if no other differentiator is evident the tiebreaker becomes price, a game that few companies can win at for very long.
Several New Hampshire people attended October's Baldrige Regional Conference in Cambridge, MA featuring 2008 National Baldrige Award Recipients Cargill Corn Milling, Iredell-Statesville Schools, and Poudre Valley Health System. Thanks to Jack Meagher (New Hampshire Ball Bearings) and Jeff Allar (Stonyfield Farm) for the following practical insights applicable to any organization.
How the Baldrige Criteria can improve Business, Education, and Healthcare, and renew the spirit that made us great.
EXECUTIVE SUMMARY
Despite the many challenging policy issues that require top down government attention, the most important problems in business, education and healthcare are structural and operational, and can be addressed locally and independently by enlightened leaders. The Baldrige Criteria for Performance Excellence provide a framework that ensures accountability and organizational sustainability. If broadly applied, they can restore excellence in our country at all levels.
