The GSQC is delighted to announce a partnership with Robin Lawton, internally acclaimed author and speaker, to bring you three, 2-hour web-based programs that support your organization in developing a Customer-Centered Culture.
“ACHIEVING 8 DIMENSIONS OF EXCELLENCE:
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.
Long-time GSQC Chair Tom Raffio honored as Greater Concord Chamber of Commerce "Citizen of the Year."
On Monday evening, November 16th, the Greater Concord Chamber of Commerce honored Tom Raffio for his commitment to the community and Governor Lynch proclaimed the day "Thomas Raffio Day".
