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coaching

Measuring Satisfaction: With and Without Surveys (Customer Focus Webinar)

04/16/2010 12:00 pm
04/16/2010 2:00 pm
MEASURING SATISFACTION: With and Without Surveys”
 

The 12 Voices of the Customer (Customer Focus Webinar)

03/19/2010 12:00 pm
03/19/2010 2:00 pm
THE 12 VOICES OF THE CUSTOMER:
How to uncover, translate & deliver what customers want
 

Achieving 8 Dimensions of Excellence (Customer Focus Webinar)

03/12/2010 12:00 am
03/12/2010 2:00 pm
ACHIEVING 8 DIMENSIONS OF EXCELLENCE:
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.

What is your Tiebreaker?

Can you answer the question "Why should I choose you?"

I read a recent article in Quality Insider that asked readers to consider what sets their organization apart - what would make someone choose them over another organization?  The article went on to point out that if no other differentiator is evident the tiebreaker becomes price, a game that few companies can win at for very long.

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