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The GSQC is delighted to announce a partnership with Robin Lawton, internally acclaimed author and speaker, to bring you three, 2-hour web-based programs that support your organization in developing a Customer-Centered Culture.
March 12 12-2pm: ACHIEVING 8 DIMENSIONS OF EXCELLENCE: How to align strategy & measures with customer priorities
March 19, 12-2 pm: THE 12 VOICES OF THE CUSTOMER: Uncover, translate and deliver what customers want
April 16, 12-2pm: MEASURING SATISFACTION: With and without surveys
I had a chance to see Rob in person and his provocative, houmourous and highly interactive style will make these like no other web-based sessions you have participated in. You will gain a better understanding of your customers and how to be more customer-focused in a way that supports your own efficiency and effectiveness. These programs are appropriate for anyone with a "customer", whether it is a paying end customer or the department/group down the hall. See the Attached File for more information on Robin and each of the webinars.
Location: At your desk
Cost: Enter “GSQC” in the green “Indicate your current membership” box and register at the $125/Individual or $75/each (groups of 3 or more) when registering for any of the events 7 or more days in advance (a savings of $50+). An additional 10% discount will be given when registering for all three events.
REGISTER ON LINE at http://www.imtc3.com/events/UpcomingEvents.cfm
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