Submitted by anne on Tue, 02/02/2010 - 16:44
Posted in
04/16/2010 12:00 pm
04/16/2010 2:00 pm
US/Eastern
MEASURING SATISFACTION: With and Without Surveys”
If you get excited by calculating the velocity of a projectile with a known mass when a specific foot-pound of force is applied for seventeen minutes, this session is not for you. You are already a rocket scientist. For those of us mere mortals who simply want to use measures to connect enterprise performance, customer success and knowledge work, this session is perfect.
As a change leader charged with the development and deployment of satisfaction surveys, performance measurement systems, or new product/service design, you will appreciate the humor and practical application that make an otherwise dry and technical topic fun and personally relevant. Common challenges this session will help you address:
- Surveys which ask the wrong questions at the wrong time of the wrong people for the wrong reasons, leading to misguided or limited improvement efforts
- Strategic objectives that look more like milestones or glorified to-do’s than numerical measures of success, omitting important customer priorities
- Employees who don’t understand or can’t personally relate their daily work to enterprise strategy or customer satisfaction
- Performance measurement that invokes thoughts of boredom, depression or escape
- Squishy customer perceptions which appear to defy translation into objective, unambiguous measures
- Expensive knowledge work that is poorly measured (if at all)
Register more than 7 days before webinar for the Early Bird price, as ridiculously low as $75/person per event at http://www.imtc3.com/events/UpcomingEvents.cfm USE REGISTRATION CODE "GSQC" to get this discount.
This interactive event is designed to introduce you and your team to new ideas and actually put them into practice during the session. To discuss how the webinar content will be personally relevant to you please call Robin Lawton’s office at 941-907-0666