Submitted by anne on Tue, 02/02/2010 - 16:29
Posted in
03/12/2010 12:00 pm
03/12/2010 2:00 pm
US/Eastern
“ACHIEVING 8 DIMENSIONS OF EXCELLENCE:
How to align strategy, service and measures with customer priorities”
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.
This entertaining, provocative and pragmatic session is for change leaders wanting to go beyond tactical process improvement and focus on strategic outcomes customers (and competitors) will notice. Your top-rated speaker and author, Robin Lawton, presents leading edge concepts which are especially suited for your 21st century Knowledge Age work, NOT industrial practices. He provides you with new tools and outlines an eminently practical way to:
1. Describe customer priorities along four main dimensions
2. Connect them to mission-driven strategy & daily work
3. Balance eight (8) areas of performance and related measures.
4. Integrate and leverage existing improvement initiatives
Register more than 7 days before webinar for the Early Bird price, as ridiculously low as $75/person per event at http://www.imtc3.com/events/UpcomingEvents.cfm. USE REGISTRATION CODE "GSQC" to ensure your discount.
This interactive event is designed to introduce you and your team to new ideas and actually put them into practice during the session. To discuss how the webinar content will be personally relevant to you please call Robin Lawton’s office at 941-907-0666