Granite State Quality Council

The GSQC is delighted to announce a partnership with Robin Lawton, internally acclaimed author and speaker, to bring you three, 2-hour web-based programs that support your organization in developing a Customer-Centered Culture.

 March 12 12-2pm: ACHIEVING 8 DIMENSIONS OF EXCELLENCE: How to align strategy & measures with customer priorities

The Granite State Quality Council welcomes the Grappone Collision Center in Bow as our newest Ambassador Sponsor.  Many of you saw first hand the Grappone Collision Center's Commitment to Excellence as a customer and employee focused and environmentally aware company, and we are delighted to have them join our other wonderful Sponsors

In November, the GSQC also welcomed Pam Slingsby and Richard Tango-Lowy as new Board Members.  Both Rich and Pam have been active volunteers for the GSQC and we welcome their energy and leadership as we plan for 2010.

Long-time GSQC Chair Tom Raffio honored as Greater Concord Chamber of Commerce "Citizen of the Year."

On Monday evening, November 16th, the Greater Concord Chamber of Commerce honored Tom Raffio for his commitment to the community and Governor Lynch proclaimed the day "Thomas Raffio Day".

Can you answer the question "Why should I choose you?"

I read a recent article in Quality Insider that asked readers to consider what sets their organization apart - what would make someone choose them over another organization?  The article went on to point out that if no other differentiator is evident the tiebreaker becomes price, a game that few companies can win at for very long.