Wednesday March 10, 2010
Start: 03/10/2010 8:30 am
End: 03/10/2010 11:30 am
Share and learn best practices for using Social Media to support your business or organization
Location: Northeast Delta Dental, Concord, NH
Friday March 12, 2010
Start: 03/12/2010 12:00 am
End: 03/12/2010 2:00 pm
“ACHIEVING 8 DIMENSIONS OF EXCELLENCE:
How to align strategy, service and measures with customer priorities”
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.
Friday March 19, 2010
Start: 03/19/2010 12:00 pm
End: 03/19/2010 2:00 pm
THE 12 VOICES OF THE CUSTOMER:
How to uncover, translate & deliver what customers want
How to uncover, translate & deliver what customers want
