There Are No Do-Overs: The Big Red Factors for Sustaining a Business Long Term takes a unique look at leadership and demonstrates that high performing sports teams and sports franchises follow the same guiding principles as high performing companies. Click here to learn more
Northeast Delta Dental CEO (and GSQC Chair!)Tom Raffio and long-time colleague (and former GSQC Board Member!) Barbara McLaughlin were in the process of writing a book to share the fundamental principles of Northeast Delta Dental’s sustained success and vitality when Tom heard NBA Hall of Famer and legendary Boston Celtic Dave “Big Red” Cowens speak at a conference. He realized that Dave’s key points were in alignment with the book’s themes and a collaboration was formed.
Each of the 11 Chapters in the book highlight a key principle of leadership based Tom’s experience and the wisdom of noted management gurus. Chapters begin with a story from Dave’s career that reflects the principal and end with a “Big Red Factor” that summarizes the keys to success detailed in the chapter. The results is succinct, practical, and entertaining insight into the fundamentals of a high performing organization – fundamentals that apply in sports as well as businesses of all types and sizes.
Achievement of Excellence: Phaneuf Funeral Homes and Crematorium. Phaneuf Funeral Homes and Crematorium have been serving the public since 1906 and is one of the oldest continuously family-owned funeral homes in New Hampshire. The Funeral Home offers four full-service funeral homes—two in Manchester, one in Boscawen and one in Littleton—plus two crematories, three non-denominational chapels, and a cremation society. Phaneuf is also a Better Business Bureau Torch Award recipient and has also been named Friendliest Funeral Home in NH Magazine’s Best of NH issue.
Profile Recognition: City of Dover. Dover, New Hampshire - The Garrison City. Settled in 1623, Dover is the oldest permanent settlement in New Hampshire and the 7th oldest in the US. Dover is conveniently located in the seacoast area of New Hampshire, a one hour drive to Boston, MA, Portland, ME and the NH Lakes Region and White Mountains.
We congratulate both of these organizations for their commitment to performance excellence that has earned them the recognition. We also recognize all of our volunteer examiners and judges who used their training in and knoweldge of the Baldrige Criteria for Performance Excellence to evaluate and provide valuable feedback to these organizations.
ASQ Granite State Section's May meeting will feature Lean at Concord Hospital. It will be followed by an optional dinner at the Common Man in Concord.
The tour and presentation will be led by Donna Millet, Director of Lean Operations at Concord Hospital. Donna, who joined the hospital in the fall of 2012, brings over 25 years of process engineering experience to health care. Prior to joining Concord Hospital, Donna worked at Lahey Clinic in Burlington, MA, supporting the improvement of delivery care processes.
Click here for more information. Registration is required by noon on Monday, May 20th.
March Granite State ASQ Meeting to Feature Part II of Activity Based Training Exercises
If you missed January's Session I, you are in luck. The March meeting follow's up with Session II to present exercises that were not presented due to time constraints.
Be prepared to move, think and learn at the same time.
The presentation will begin with a short review of concepts previously covered.
The group will then proceed into different activity based exercises. See Attached File for details
Presenter: Jack Meagher, Principal Engineer - NHBB; Six Sigma Black Belt; ASQ Certified Quality Engineer; GSQC Board Member
The GSQC offers a Team Excellence Award Program based on the same criteria used by ASQ’s International Team Excellence Award. Click here for information.
"Award recipients at both the national and state level have proven that following the Criteria for Performance Excellence leads to results. In these times of funding cuts, the Malcolm Baldrige National Quality Award can encourage and guide organizations to increase cost and operational efficiency while still providing the customers with the value they desire."