Thank you to all who participated in our 2011 Best Practices

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2011 featured variety in both organizations and presentation topics, demonstrating that every size and type of organization has best practices worthy of sharing. People who attended found that everyone can gain insight from what another organization is doing – even if that organization is very different from your own. 

For example BAE Systems shared how they strive to engage an employee’s hands, head, and heart to support revolutionary innovation and improvements. New Hampshire Ball Bearings demonstrated how putting people first supports both quality and cost efficiency. Dancing Lion Chocolate and the Grappone Collision Center showed how the principles of performance excellence apply to every organization – even a micro business and a body shop. And, Boynton Middle School showed us that creating a culture of student excellence can go hand-in-hand with, and even contribute to fiscal responsibility.

We thank all of our presenters who provided wonderfully informative presentations and were willing to share with others.   We also thank everyone who made time in their busy schedules to join us and hear this outstanding information. We look forward to hearing about more best practices in 2012!
 
If you have a Best Practice that you would like to share contact GSQC Executive Director Anne Warner

 

No Cost Online Curriculum Available for Educators

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Baldrige in Education - Online Curriculum

The GSQC is pleased to be able to offer an online resource to our colleagues in education.  The Baldrige in Education Curriculum provides a self-paced overview of how the Baldrige Criteria supports education organizations, both K-12 and Higher Education.  It consists of 9 modules, each approximately 15 minutes in length and each with additional video and written resources from and about education.  This tool is most relevant to leaders of education organizations (including Boards and administrators), but is also applicable to individual educators and staff members who want to know more about how the Criteria for Performance Excellence supports education.  It is also a great resource for education organizations that want to introduce Baldrige and Performance Excellence concepts to all or part of the faculty and staff.

We are providing this curriculum to educators at no cost however a username and password is required.   See The Details below for information on registering.   For more information on the Curriculum, how to get the most out of it, or to get help in registering, contact the GSQC.

The Details:

2011 Malcolm Baldrige National Quality Award Recipients Announced

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On November 22, 2011, Commerce Secretary John Bryson, on behalf of President Barack Obama, and the Baldrige Performance Excellence Program proudly announced the four recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s premier award for performance excellence.

The 2011 Baldrige Award recipients are:
  • Concordia Publishing House, St. Louis, Mo.(nonprofit)
  • Henry Ford Health System, Detroit, Mich.(health care)
  • Schneck Medical Center, Seymour, Ind.(health care)
  • Southcentral Foundation, Anchorage, Alaska (health care)
These innovative organizations are committed to serving their employees, customers, and patients and to making the United States a better place to live and work.  
 
Read the press release to learn more about each of these role model organizations.  The GSQC looks forward to sharing the best practices of these organizations at our annual  "Best of Best Practices" presentation late next spring.

Webinar - Solidifying a Foundation for CSR and Beyond

Submitted by anne on Thu, 10/20/2011 - 5:35pm
Posted in
11/09/2011 12:00 pm
11/09/2011 1:00 pm

Anne Warner, GSQC Executive Director will present as part of New Hampshire Businesses for Social Responsibility (NHBSR) 2011 Webinar Series

Overview: Your business or organization has focused on the components of Corporate Social Responsibility (CSR) - the environment, the community, and the workplace; and has experienced benefit to the (triple) bottom line. How do you prevent the plateau effect and ensure that these efforts and results continue for the long-term? This webinar will explore how to enhance and integrate CSR activities by building a strong organizational foundation that will not only support CSR, but all components of a learning, growing, and thriving business.

This webinar is free for NHBSR Members and $25 for all others.   Click here to learn more or register.

Performance Excellence for the One-Man Shop

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October 17, 2011: Our thanks to Master Chocolatier and micro-businessman, Richard Tango-Lowy for an innovative and engaging presentation that enlightented us on both chocolate and Baldrige.

 Richard highlighted how he has used the Baldrige Criteria and Concepts to

  • focus his eforts utilizing an Organizational Profile rather than a business plan
  • keep the big picture in the forefront by viewing the business in terms of the Baldrige categories
  • help build relationships and extend critical resources to become "bigger than just me"
  • learn, identify critical improvements, and verify that improvements in the areas of packaging, event revenues, and customer retention are effective
  • understand what measures are critical to success and focus on those measures

 
Visit Richard starting in November at the new Dancing Lion Chocolate retail location (917 Elm Street, Manchester) to learn more and taste the results!  Contact the GSQC to learn more about how Baldrige can add value in a small or micro-business setting.

DancingLionPresentation

Boynton Middle School Recieves Commendation from Gov. Lynch

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On September 20th, State Board of Education Member Tom Raffio presented a Commendation to Boynton Middle School on behalf of Governor John Lynch.  The Commendation, in part, thanked the teachers, administrators, and students for all of their hard work in support of reducing the drop out rate and increasing the number of students going on to college.

Boynton Middle School in New Ipswich, NH and part of the Mascenic School District is a 2011 GSQC Profile Recognition Recipient.  Principal Tom Starratt and his team have developed an outstanding presentation on their best practices.   You can contact Prinipal Starratt or the GSQC to learn more about scheduling this presentation for your group or organization.

Once again, Congratulations to the Boynton Middle School!!!

To learn more about Boynton Middle School's Profile Recognition, see the attached document.

 

 

BMSProclamationPresentation

Granite State Team Excellence Awards

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Does your Organization have  a High Performance Team that deserves recognition?

Would your Organization like feedback on its team processes and projects based on the best in the world?

Would you like to learn how to develop and support High Performance Teams?

Participant in the Granite State Team Excellence Award Process as an Applicant or a Judge!

The most successful companies, public sector agencies, and health care and education organizations have discovered how they can improve results through the formation and recognition of teams.  Private and public sector organizations are relaizing just how important work teams can be in terms of reducing costs, saving money, fostering innovation, and boosting bottom-line results.

The Granite State Team Excellence Awards program (GSTEA) is being established for the purpose of encouraging the formation of work teams, fostering their ability to perform systematic continuous process improvement, and formally recognizing organizations for their teams’ accomplishments.

This assessment process provides an opportunity to compare your team’s efforts toward project and process improvement with the best… and get the recognition you deserve! This assessment process also provides an opportunity for individuals to enhance, and be recognized for their ability to guide process teams by participating as Program Judges.

Key Dates:

  • Judges Training: Tuesday, December 13, 2011
  • Team Application Deadline: December 31, 2011

 

The GSTEA is based on the American Society for Quality’s (ASQ) International Team Excellence Award (ITEA) and uses the same criteria.  See the attachments for more details on the process and how to apply.

"America Needs Baldrige!" Day

Submitted by anne on Thu, 09/01/2011 - 6:08pm
Posted in
09/08/2011 12:00 am
09/08/2011 11:59 pm

Please join us on Thursday, September 8th to let our New Hampshire Congressional Delegation know that

America Needs Baldrige!

There is currently no funding for the Baldrige Performance Excellence Program in the proposed 2012 budget.   The main reason for this is that the value and impact of the program is not understood.  It is unfortunately seen as an "Awards Program" and not as the ultimate resource for efficiency and high performance in all of our organizations.  If anything, we need more Baldrige to support the country in managing our fiscal challenges.  While it is reasonable to take a close look at the Program to understand if changes in how it is managed are warranted, a sudden cut in the funding will cost the country more than the approximate $10m budget.  Remember that the Baldrige Program is a public-private partnership that engages thousands of volunteers to support high performance in our schools, hospitals, government, nonprofits, and businesses.

What can each of us do?

  • go to www.congress.org
  • Enter your home zip code (and street address if requested)
  • Click on each of your elected officials to get their contact information
  • On Thursday, September 8th, between 9am and 6pm call, fax, and/or email your senators and congress member.  The best message you can provide is your personal insight to the value of Baldrige.

The two attached files provide some answers to Frequently Asked Questions, and additional information on why America Needs Baldrige.  

Thank you for joining us in communicating why America Needs Baldrige!

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