GSQC's Annual Best of Best Practices Event

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Registration is open

On Tuesday, June 4th at 4pm the GSQC will present our annual overview of the best practices of the 2012 and former Baldrige Award Recipients

We will share and discuss the best ideas from two days of information provided by the 2012 and previous Baldrige Award Recipients.  These are ideas and practices that can help any organization become more successful.

Baldrige recipients are diverse organizations that have demonstrated sustained financial and competitive success.  They have done this by continuously improving their ability to engage employees and customers [or as appropriate students or patients], and through highly effective and efficient processes.  You are certain to learn at least one idea that you can implement immediately and another for future implementation.

Learn from your own industry; learn from other industries. The 2012 recipients are from small business (MESA Products, Inc.), government (the City of Irving, TX), health care (North Mississippi Health Services) and manufacturing (Lockheed Martin Missiles and Fire Control).  Former recipients represent all of these sectors of our economy as well as the education and service sectors.  Click here to learn more about the 2012 Baldrige Recipients

Learn from each other.  We will also have time to meet and network with colleagues and to share our own experiences on improving performance in our own organizations.

Click here to register

Date and Time: Tuesday, June 4, 2013 4-6pm
Location: Northeast Delta Dental, Concord
Cost: This event is free, however registration is required.   Light refreshments will be served.
 

Contact the GSQC for more information or with any questions that you have.

Partner Event: Lean at Concord Hospital

Submitted by anne on Fri, 05/10/2013 - 4:38pm
05/21/2013 5:30 pm
05/21/2013 8:00 pm

ASQ Granite State Section's May meeting will feature Lean at Concord Hospital.  It will be followed by an optional dinner at the Common Man in Concord.

The tour and presentation will be led by Donna Millet, Director of Lean Operations at Concord Hospital.  Donna, who joined the hospital in the fall of 2012, brings over 25 years of process engineering experience to health care.  Prior to joining Concord Hospital, Donna worked at Lahey Clinic in Burlington, MA, supporting the improvement of delivery care processes.

Click here for more information.  Registration is required by noon on Monday, May 20th.

 

Institute for Quality Advancement to offer Management Classes in Northern New England

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The Institute for Quality Advancement will offer three different education opportunities throughout New England starting in April and continuing into August.   Management by Fact will be offered on May 2nd Concord and May 15th in Portsmouth.  Managing for Excellence will be offered in Portsmouth on May 14th (for health care) and May 16th (for education).   For other dates/locations contact Kathy Letentre (kletendre@qualityadvancement.com).

25th Annual Quest for Excellence!

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Register for the 25th annual Quest for Excellence conference celebrating 25 years of excellence!

The conference is being held April 7-10 at the Marriott Baltimore Waterfront Hotel in Baltimore, MD and will showcase the best practices and lessons learned of the four 2012 Baldrige Award Recipients as well as past recipients.

Highlights include:

  • The 25th Anniversary Gala
  • Award Ceremony honoring the 2012 Recipients
  • Plenary sessions featuring the senior leaders of the 2012 recipients
  • A special international plenary session with Award recipients from around the world
  • Over 40 best practice sessions featuring Baldrige Award Recipients
  • A keynote address by Dr. Ben Carson, Director of the Division of Pediatric Neurosurgery at Johns Hopkins
  • Pre-conference workshops for both beginner and intermediate users of the Baldrige Criteria

Visit the Baldrige Performance Excellence Program (BPEP) conference website for more information and updates to the conference schedule.   Contact BPEP at (301) 975-2036 or baldrige@nist.gov with questions.

2013QE

Activity Based Training Exercises Session II

Submitted by anne on Wed, 01/16/2013 - 6:33pm
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03/26/2013 5:30 pm
03/26/2013 8:00 pm

March Granite State ASQ Meeting to Feature Part II of Activity Based Training Exercises

If you missed January's Session I, you are in luck.  The March meeting follow's up with Session II to present exercises that were not presented due to time constraints.

Be prepared to move, think and learn at the same time. 
The presentation will begin with a short review of concepts previously covered.
The group will then proceed into different activity based exercises.
See Attached File for details

Presenter: Jack Meagher, Principal Engineer - NHBB; Six Sigma Black Belt; ASQ Certified Quality Engineer; GSQC Board Member

Location: The Red Blazer, Concord.  Includes Social and Dinner (Optional; $25)
Reservations Required by 3/25 at noon (contact asq104@gmail.com).   See Granite State ASQ website for more information.

NHBB Plant Tour and Presentation

Submitted by anne on Wed, 10/17/2012 - 1:44pm
Posted in
10/24/2012 5:30 pm
10/24/2012 8:00 pm

ASQ Granite State October Monthly Meeting

Plant Tour, Presentation & Catered Dinner at New Hampshire Ball Bearings' Laconia Facility

See NHBB’s precision manufacturing facility supporting the aerospace and defense industries located in scenic Laconia, NH.

Come hear about exciting NHBB Quality Engineering job openings in both their Laconia & Peterborough, NH facilities!

All are welcome!  Dinner provided courtesy of NHBB.  Reservations required by 10/23 at noon

Click here for details

Best Practices Summit in Boston: October 31 - November 2

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Partners in Performance Excellence, the state Baldrige-based organization serving Massachusetts and New York, are holding a Best Practice Summit at the Omni Parker Hotel in Boston from October 31 - November 2.
 
The Summit features five recipients of the Baldrige Award, a CEO roundtable, and GSQC Chair/Northeast Delta Dental President & CEO Tom Raffio discussing The Why and How of Superior Service.

The Summit will also have presentations on Strategic Transformation, Integrating Lean and Baldrige for Exceptional Results, Building a Customer Focused Organization, and Process Wrapped in Culture.  Click here for more information on the agenda and pricing (early bird pricing through October 1st!).

GSQC Recognizes Boynton Middle School, Examiners and GSTEA Judges

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On Wednesday August 15th, the New Hampshire Board of Education recognized Boynton Middle School (BMS) in New Ipswich on Wednesday for its Achievement of Excellence.  (See Photo: from left to right - Asst. Principal Chip Mercurio, Board of Education Chair Tom Raffio, SAU 87 interim Superintendent Dr. Betsey Cox-Buteau, and Principal Tom Starratt).  On Monday August 20th, the 25th anniversary of the Baldrige Program, the GSQC held a Recognition and Sharing Event to congratulate and learn from BMS as well as thank and recognize our volunteer examiners and judges who make our program possible.

The Achievement of Excellence is the highest level of recognition in the 2012 GSQC Awards and Recognition Program (see press release for details).   In an interactive presentation, BMS Principal Tom Starratt and Assistant Principal Chip Mercurio shared their student, staff, and stakeholder-centered approach to school improvement and why they chose to use the Baldrige Education Criteria to support this approach.

The GSQC Examiners and Team Excellence Award Judges who served in our Programs this year were also recognized at this event.  In the attached photos, GSQC Chair Tom Raffio recognizes

  • The GSQC Examiners (from left to right: Sarah Beckley, Debbie Krider, Cathy Frankel, Tom Raffio and Richard Tango-Lowy.  Also serving but unable to attend are: Ray Bouchard, David Harrison, and Larry Blachut)
  • The GSTEA Judges (from left to right: Mariann Murphy, Cathy Frankel, Tom Raffio, and Kevin Cooney.  Also serving but unable to attend are Beverly Parent, Bob Dufresne, and Chris McRae) 

We are truly grateful to all who participated in our Recognition and Awards Process this year.   Contact GSQC Executive Director Anne Warner to learn more about the benefits of becoming an applicant, examiner, or judge for the coming year which kicks off in September!

 

 Thank you to our sponsor Northast Delta Dental for hosting this event

Click here to see the BMS Recognition Announcement

2012 GSQC Examiners
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