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Leadership Book Highlights Fundamental Principles for Sustained Success

There Are No Do-Overs: The Big Red Factors for Sustaining a Business Long Term takes a unique look at leadership and demonstrates that high performing sports teams and sports franchises follow the same guiding principles as high performing companies.
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Northeast Delta Dental CEO (and GSQC Chair!)Tom Raffio and long-time colleague (and former GSQC Board Member!) Barbara McLaughlin were in the process of writing a book to share the fundamental principles of Northeast Delta Dental’s sustained success and vitality when Tom heard NBA Hall of Famer and legendary Boston Celtic Dave “Big Red” Cowens speak at a conference.  He realized that Dave’s key points were in alignment with the book’s themes and a collaboration was formed.   

Each of the 11 Chapters in the book highlight a key principle of leadership based Tom’s experience and the wisdom of noted management gurus.  Chapters begin with a story from Dave’s career that reflects the principal and end with a “Big Red Factor” that summarizes the keys to success detailed in the chapter.   The results is succinct, practical, and entertaining insight into the fundamentals of a high performing organization – fundamentals that apply in sports as well as businesses of all types and sizes.
 

Listen to a podcast of Tom and Dave on WBZ radio’s NightSide with Dan Rea
Listen to Tom’s interview about the book on an Eat Sleep Write podcast

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GSQC Partners with PiPEX on "A Guide to Data-Driven Decision Making" workshop

Seeing Is Believing: A Guide to Data-Driven Decision Making

So it turns out there are secrets to success...come find out what they are. This half-day workshop provides you with the key elements, metrics and tools to help you measure and analyze your data and information that exists in your company.

Presenting data in a clear and compelling way is often difficult. In this course, learn how to breathe life into your data and transform rough numbers into impactful visual displays that provide actionable information, demonstrate results, and clearly communicate your message.

Whether you collect, mine, analyze, or review data (or manage others that do), this course will help your organization use data to engage your workforce in improvement and make better decisions, faster.

Lean experts and Six Sigma Black Belts: gain valuable insights in translating your data into the language of business.

          Register Now                Get more information

Quality Digest Profiles 2014 Baldrige Recipient Sutter Davis Hospital

Quality Digest Magazine has profiled Sutter Davis Hospital in an article and two 30 minute videos.

Sutter Davis is a 48 bed acute care hospital in Davis CA and recipient of the 2014 Malcolm Baldrige National Quality Award in Health Care.

In the first video, Sutter Davis CEO Janet Wagner discusses how Baldrige provided a focus and framework for achieving the hospital's existing goals. She also discusses the investment needed and the value of applying for the award.

The second video provides an overview of the role of quality at the hospital.

The article and videos are excellent resources for anyone interested in better understanding the value and cost of using Baldrige, especially in a small health care setting!

Chemtan Company, Inc. in Exeter is a GSQC 2014 Recognition Recipient!

Congratulations to Chemtan Company, Inc. (Chemtan) for earning recognition in the 2014 GSQC Award and Recognition Program as a Profile Recognition recipient.

Chemtan is a small, privately owned company headquartered in Exeter that develops, produces, and markets chemicals for the leather tanning industry.

Chemtan received the recognition in part for the following attributes that together, are a solid foundation that guides the company and supports workforce and customer engagement.

  • an aligned vision, brand, and core competencies
  • the strategic use of suppliers and partners
  • the ability to manage in a complex international environment

Click here to learn more about Chemtan and click here to see the full press release

To learn more about the GSQC Award and Recognition Program click here

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October Granite State ASQ Meeting Hosted by BAE Systems in Nashua

The ASQ Granite State Section's October meeting will be hosted by GSQC sponsor BAE Systems and GSQC Board member Kevin Riehl.

The meeting will include a presentation and tours of the Circuit Card Assembly (CCA) and Microelectronics Center (MEC) facilities.

Date: October 24, 2013 5-7pm
Location: BAE Systems 65 Spit Brook Road, Nashua, NH

Registration is required before October 21st - click here for more information and registration instructions.

2013 GSQC Recognition Recipients

The GSQC is pleased to announce the recognition of two organizations as part of the 2013 Granite State Awards and Recognition Program.

Achievement of Excellence: Phaneuf Funeral Homes and Crematorium. Phaneuf Funeral Homes and Crematorium have been serving the public since 1906 and is one of the oldest continuously family-owned funeral homes in New Hampshire. The Funeral Home offers four full-service funeral homes—two in Manchester, one in Boscawen and one in Littleton—plus two crematories, three non-denominational chapels, and a cremation society. Phaneuf is also a Better Business Bureau Torch Award recipient and has also been named Friendliest Funeral Home in NH Magazine’s Best of NH issue.

Profile Recognition: City of Dover. Dover, New Hampshire - The Garrison City. Settled in 1623, Dover is the oldest permanent settlement in New Hampshire and the 7th oldest in the US. Dover is conveniently located in the seacoast area of New Hampshire, a one hour drive to Boston, MA, Portland, ME and the NH Lakes Region and White Mountains.

We congratulate both of these organizations for their commitment to performance excellence that has earned them the recognition. We also recognize all of our volunteer examiners and judges who used their training in and knoweldge of the Baldrige Criteria for Performance Excellence to evaluate and provide valuable feedback to these organizations.

2013 Phanuef Funeral Homes & Crematorium Achievement of Excellence Recognition

Partner Event: Lean at Concord Hospital

05/21/2013 5:30 pm
05/21/2013 8:00 pm

ASQ Granite State Section's May meeting will feature Lean at Concord Hospital.  It will be followed by an optional dinner at the Common Man in Concord.

The tour and presentation will be led by Donna Millet, Director of Lean Operations at Concord Hospital.  Donna, who joined the hospital in the fall of 2012, brings over 25 years of process engineering experience to health care.  Prior to joining Concord Hospital, Donna worked at Lahey Clinic in Burlington, MA, supporting the improvement of delivery care processes.

Click here for more information.  Registration is required by noon on Monday, May 20th.

 

Institute for Quality Advancement to offer Management Classes in Northern New England

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The Institute for Quality Advancement will offer three different education opportunities throughout New England. 

For more information and dates/locations contact Kathy Letentre (kletendre@qualityadvancement.com).

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