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Leadership Summit 2015: Becoming a Great Leader in a Rapidly Changing Environment

In April, the GSQC and Center for Women’s Business Advancement at SNHU partnered to present Leadership Summit 2015.   A diverse group of current and aspiring leaders gathered to learn from Keynote speakers Tom Raffio and Dave Cowens and Panelists Aaron Brandt, Amanda Grady Sexton, Kate Lukzko, and Donna Lencki. Attendees also had time to share their best practices and experiences with each other. The conversation continued at the post Summit networking reception featuring some amazing food catered by SNHU’s student-run restaurant, the Quill.

Panel                   LeadershipSummit Sign                      Summit Discussion

We are starting to plan Leadership Summit 2016 for next spring. Contact us with ideas and check back to learn more about next year’s event!


Click "Read more" or see below for some insights from our Speakers and Panelists

Velcro USA Joins the GSQC as a Sponsor

The Granite State Quality Council is delighted to welcome Velcro USA as a sponsor!

Over 55 years ago in Manchester, New Hampshire a group of men founded a company based on the hard work of a Swiss outdoorsman and inventor. The goal was to take inspiration from nature’s cocklebur and replicate it in an innovative and fun way. This little company grew to become the flagship of a global organization. Velcro USA Inc. has had the opportunity to provide AMAZING CONNECTIONS™ worldwide for over half a century and that simple invention has grown to over 400 worldwide active patents.

Velcro Companies is a technology-driven, global organization providing fastening solutions that solve problems in simple, elegant and surprising ways for businesses and consumers around the world.

Velcro USA is committed to environmental sustainability with 100% of the electrical and thermal power in Velcro Industries’ New Hampshire headquarters self-generated and to active community involvement through volunteered time, donations, and contributions.

Velcro USA, Inc. is located on Sundial Avenue in Manchester. Visit to buy genuine VELCRO® Brand products and to learn more, and “Like” VELCRO® Brand on Facebook: for more information.


Dancing Lion Chocolate wins Business in the Arts Award

Dancing Lion Chocolate joined Lincoln Financial Group, Lake Sunapee Bank, and Orr & Reno as the winners of the 31st Business in the Arts Award.

Dancing Lion Chocolate (DLC - Elm Street, Manchester NH) was recognized for sourcing from local artists and its “Life As Art” program. Owner and Master Chocolatier Richard Tango-Lowy is a GSQC Board Member and has used the principles of Baldrige and Performance Excellence to guide DLC's growth from a home-based, part-time passion to an internationally recognized small business.

If you are in the Manchester area stop by to join us in congratulating Richard and DLC, see and taste some amazing chocolate, and perhaps to learn why chocolate and Baldrige align.

Recommended Podcast: Why Success is Your Biggest Enemy and Competitors are your Biggest Strength

Leadership Book Highlights Fundamental Principles for Sustained Success

There Are No Do-Overs: The Big Red Factors for Sustaining a Business Long Term takes a unique look at leadership and demonstrates that high performing sports teams and sports franchises follow the same guiding principles as high performing companies.

Click here to learn more

Northeast Delta Dental CEO (and GSQC Chair!)Tom Raffio and long-time colleague (and former GSQC Board Member!) Barbara McLaughlin were in the process of writing a book to share the fundamental principles of Northeast Delta Dental’s sustained success and vitality when Tom heard NBA Hall of Famer and legendary Boston Celtic Dave “Big Red” Cowens speak at a conference. He realized that Dave’s key points were in alignment with the book’s themes and a collaboration was formed.

Each of the 11 Chapters in the book highlight a key principle of leadership based Tom’s experience and the wisdom of noted management gurus. Chapters begin with a story from Dave’s career that reflects the principal and end with a “Big Red Factor” that summarizes the keys to success detailed in the chapter. The results is succinct, practical, and entertaining insight into the fundamentals of a high performing organization – fundamentals that apply in sports as well as businesses of all types and sizes.

Listen to a podcast of Tom and Dave on WBZ radio’s NightSide with Dan Rea

Listen to Tom’s interview about the book on an Eat Sleep Write podcast


GSQC Partners with PiPEX on "A Guide to Data-Driven Decision Making" workshop

Seeing Is Believing: A Guide to Data-Driven Decision Making

So it turns out there are secrets to success...come find out what they are. This half-day workshop provides you with the key elements, metrics and tools to help you measure and analyze your data and information that exists in your company.

Presenting data in a clear and compelling way is often difficult. In this course, learn how to breathe life into your data and transform rough numbers into impactful visual displays that provide actionable information, demonstrate results, and clearly communicate your message.

Whether you collect, mine, analyze, or review data (or manage others that do), this course will help your organization use data to engage your workforce in improvement and make better decisions, faster.

Lean experts and Six Sigma Black Belts: gain valuable insights in translating your data into the language of business.

         Get more information

Seminar: Excellence is a Journey, Not a Destination

04/20/2012 8:30 am
04/20/2012 1:00 pm

High performing organizations demonstrate a common set of core characteristics that provide a foundation for sustained excellence and success.   Excellence is a Journey, Not a Destination will provide participants with insight and practical advice on how to apply core characteristics such as visionary leadership, customer focus, innovation, and workforce engagement to create an advantage for their organization.  A keynote case study, facilitated self-assessment, and best practice coaching from a panel of New Hampshire industry leaders will support participants in defining next steps customized to their organization’s unique environment and needs.

Click Here for more Information

Thank you to all who participated in our 2011 Best Practices

2011 featured variety in both organizations and presentation topics, demonstrating that every size and type of organization has best practices worthy of sharing. People who attended found that everyone can gain insight from what another organization is doing – even if that organization is very different from your own. 

For example BAE Systems shared how they strive to engage an employee’s hands, head, and heart to support revolutionary innovation and improvements. New Hampshire Ball Bearings demonstrated how putting people first supports both quality and cost efficiency. Dancing Lion Chocolate and the Grappone Collision Center showed how the principles of performance excellence apply to every organization – even a micro business and a body shop. And, Boynton Middle School showed us that creating a culture of student excellence can go hand-in-hand with, and even contribute to fiscal responsibility.

We thank all of our presenters who provided wonderfully informative presentations and were willing to share with others.   We also thank everyone who made time in their busy schedules to join us and hear this outstanding information. We look forward to hearing about more best practices in 2012!
If you have a Best Practice that you would like to share contact GSQC Executive Director Anne Warner


Best Practices Presentation and Tour at New Hampshire Ball Bearings

12/14/2011 4:00 pm
12/14/2011 6:00 pm

Click here for details

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