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GSQC Press Release

Velcro USA Joins the GSQC as a Sponsor

The Granite State Quality Council is delighted to welcome Velcro USA as a sponsor!

Over 55 years ago in Manchester, New Hampshire a group of men founded a company based on the hard work of a Swiss outdoorsman and inventor. The goal was to take inspiration from nature’s cocklebur and replicate it in an innovative and fun way. This little company grew to become the flagship of a global organization. Velcro USA Inc. has had the opportunity to provide AMAZING CONNECTIONS™ worldwide for over half a century and that simple invention has grown to over 400 worldwide active patents.

Velcro Companies is a technology-driven, global organization providing fastening solutions that solve problems in simple, elegant and surprising ways for businesses and consumers around the world.

Velcro USA is committed to environmental sustainability with 100% of the electrical and thermal power in Velcro Industries’ New Hampshire headquarters self-generated and to active community involvement through volunteered time, donations, and contributions.

Velcro USA, Inc. is located on Sundial Avenue in Manchester. Visit to buy genuine VELCRO® Brand products and to learn more, and “Like” VELCRO® Brand on Facebook: for more information.


Dancing Lion Chocolate wins Business in the Arts Award

Dancing Lion Chocolate joined Lincoln Financial Group, Lake Sunapee Bank, and Orr & Reno as the winners of the 31st Business in the Arts Award.

Dancing Lion Chocolate (DLC - Elm Street, Manchester NH) was recognized for sourcing from local artists and its “Life As Art” program. Owner and Master Chocolatier Richard Tango-Lowy is a GSQC Board Member and has used the principles of Baldrige and Performance Excellence to guide DLC's growth from a home-based, part-time passion to an internationally recognized small business.

If you are in the Manchester area stop by to join us in congratulating Richard and DLC, see and taste some amazing chocolate, and perhaps to learn why chocolate and Baldrige align.

Recommended Podcast: Why Success is Your Biggest Enemy and Competitors are your Biggest Strength

2013 GSQC Recognition Recipients

The GSQC is pleased to announce the recognition of two organizations as part of the 2013 Granite State Awards and Recognition Program.

Achievement of Excellence: Phaneuf Funeral Homes and Crematorium. Phaneuf Funeral Homes and Crematorium have been serving the public since 1906 and is one of the oldest continuously family-owned funeral homes in New Hampshire. The Funeral Home offers four full-service funeral homes—two in Manchester, one in Boscawen and one in Littleton—plus two crematories, three non-denominational chapels, and a cremation society. Phaneuf is also a Better Business Bureau Torch Award recipient and has also been named Friendliest Funeral Home in NH Magazine’s Best of NH issue.

Profile Recognition: City of Dover. Dover, New Hampshire - The Garrison City. Settled in 1623, Dover is the oldest permanent settlement in New Hampshire and the 7th oldest in the US. Dover is conveniently located in the seacoast area of New Hampshire, a one hour drive to Boston, MA, Portland, ME and the NH Lakes Region and White Mountains.

We congratulate both of these organizations for their commitment to performance excellence that has earned them the recognition. We also recognize all of our volunteer examiners and judges who used their training in and knoweldge of the Baldrige Criteria for Performance Excellence to evaluate and provide valuable feedback to these organizations.

2013 Phanuef Funeral Homes & Crematorium Achievement of Excellence Recognition

25th Annual Quest for Excellence!

Register for the 25th annual Quest for Excellence conference celebrating 25 years of excellence!

The conference is being held April 7-10 at the Marriott Baltimore Waterfront Hotel in Baltimore, MD and will showcase the best practices and lessons learned of the four 2012 Baldrige Award Recipients as well as past recipients.

Highlights include:

  • The 25th Anniversary Gala
  • Award Ceremony honoring the 2012 Recipients
  • Plenary sessions featuring the senior leaders of the 2012 recipients
  • A special international plenary session with Award recipients from around the world
  • Over 40 best practice sessions featuring Baldrige Award Recipients
  • A keynote address by Dr. Ben Carson, Director of the Division of Pediatric Neurosurgery at Johns Hopkins
  • Pre-conference workshops for both beginner and intermediate users of the Baldrige Criteria

Visit the Baldrige Performance Excellence Program (BPEP) conference website for more information and updates to the conference schedule.   Contact BPEP at (301) 975-2036 or with questions.


Baldrige Named a Top Leadership Development Program

The Baldrige Program has been ranked as a top 2011-2012 Leadership Development Program by Leadership Excellence magazine.  Baldrige was ranked 11th in the list of government/military leadership training programs along side of others such as the Navy Seals, Army Rangers, and West Point.

The magazine used survey responses, interviews, and site visits to evaluate the programs.  Organizational rankings were based on seven criteria: vision/mission, involvement/participation, accountability/measurement, design/content/curriculum, presenters/presentations/delivery, take home value, and outreach.

The GSQC provides Baldrige training in New Hampshire.  Click here to for an overview of our training programs and contact us for more information.

Seminar: Excellence is a Journey, Not a Destination

04/20/2012 8:30 am
04/20/2012 1:00 pm

High performing organizations demonstrate a common set of core characteristics that provide a foundation for sustained excellence and success.   Excellence is a Journey, Not a Destination will provide participants with insight and practical advice on how to apply core characteristics such as visionary leadership, customer focus, innovation, and workforce engagement to create an advantage for their organization.  A keynote case study, facilitated self-assessment, and best practice coaching from a panel of New Hampshire industry leaders will support participants in defining next steps customized to their organization’s unique environment and needs.

Click Here for more Information

Baldrige Creates Great Value for Organizations and the U.S. Economy

In a recent study, CEO's using the Baldrige Criteria and other Baldrige Program resources reported more benefits than if they had used the best available alternatives to develop their performance excellence strategies.  See the attached document to learn more about this and other benefits of using the Baldrige Criteria for Performance Excellence such as:

1. Baldrige Award Winners create more jobs
2. Baldrige Hospitals save more lives and are stronger financially
3. Baldrige small businesses demonstrate increasing sales, profits, and market share
4. Baldrige manufacturers' revenues improved 48% annually, on average
5. Baldrige education organizations effectively improve reading and mathematics proficiency and graduation rates

To learn more about how to benefit by using the Baldrige Criteria for Performance Excellence contact GSQC Executive Director Anne Warner


No Cost Online Curriculum Available for Educators

Baldrige in Education - Online Curriculum

The GSQC is pleased to be able to offer an online resource to our colleagues in education.  The Baldrige in Education Curriculum provides a self-paced overview of how the Baldrige Criteria supports education organizations, both K-12 and Higher Education.  It consists of 9 modules, each approximately 15 minutes in length and each with additional video and written resources from and about education.  This tool is most relevant to leaders of education organizations (including Boards and administrators), but is also applicable to individual educators and staff members who want to know more about how the Criteria for Performance Excellence supports education.  It is also a great resource for education organizations that want to introduce Baldrige and Performance Excellence concepts to all or part of the faculty and staff.

We are providing this curriculum to educators at no cost however a username and password is required.   See The Details below for information on registering.   For more information on the Curriculum, how to get the most out of it, or to get help in registering, contact the GSQC.

The Details:

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