Skip to main content


Northern New England has an opportunity to help restore federal funding for Baldrige

If you believe that Baldrige is one of America's best investments, please read on because those of us in Northern New England have a unique opportunity to make a difference.

The Baldrige Foundation is working to restore federal funding for the Baldrige Program in the FY2017 Budget.    This process began with the Senate and House Appropriations Committees.   Both Senator Shaheen (NH) and Senator Leahy (VT) are members of the Senate Committee and have been contacted.  We now need everyone in New Hampshire, Maine, and Vermont to contact their Congressman (House or Representatives) and ask them to sign-on to Congressman Sam Graves' Appropariation request for Baldrige.  Gongressman Graves is leading this fight for us and he needs the support of his colleagues - our member of congress.    Please email your congress person using the information and documents provided to indicate your support for this small amount of funding that will make a tremendous difference to our country.

We appreciate you taking the time to support Baldrige. The $7.5 million appropriations request for restoration of federal funding combined with the Baldrige Foundation's financial support assures the Baldrige Program’s continued reach across key sectors of the economy, including health care and education, and strengthens the formal nation-wide network of state and regional programs.

Instructions for contacting your congressman:

  • Explain to them the importance of the Baldrige Performance Excellence Program and ask them to support the Baldrige Program in the Fiscal Year 2017 appropriations (Text copy and PDF copy attached).
    Feel free to add how the Baldrige Program affected you or your organization.


If you have any questions please contact

Thank You!



Baldrige Creates Great Value for Organizations and the U.S. Economy

In a recent study, CEO's using the Baldrige Criteria and other Baldrige Program resources reported more benefits than if they had used the best available alternatives to develop their performance excellence strategies.  See the attached document to learn more about this and other benefits of using the Baldrige Criteria for Performance Excellence such as:

1. Baldrige Award Winners create more jobs
2. Baldrige Hospitals save more lives and are stronger financially
3. Baldrige small businesses demonstrate increasing sales, profits, and market share
4. Baldrige manufacturers' revenues improved 48% annually, on average
5. Baldrige education organizations effectively improve reading and mathematics proficiency and graduation rates

To learn more about how to benefit by using the Baldrige Criteria for Performance Excellence contact GSQC Executive Director Anne Warner


2011 Malcolm Baldrige National Quality Award Recipients Announced

On November 22, 2011, Commerce Secretary John Bryson, on behalf of President Barack Obama, and the Baldrige Performance Excellence Program proudly announced the four recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s premier award for performance excellence.

The 2011 Baldrige Award recipients are:
  • Concordia Publishing House, St. Louis, Mo.(nonprofit)
  • Henry Ford Health System, Detroit, Mich.(health care)
  • Schneck Medical Center, Seymour, Ind.(health care)
  • Southcentral Foundation, Anchorage, Alaska (health care)
These innovative organizations are committed to serving their employees, customers, and patients and to making the United States a better place to live and work.  
Read the press release to learn more about each of these role model organizations.  The GSQC looks forward to sharing the best practices of these organizations at our annual  "Best of Best Practices" presentation late next spring.

Granite State Team Excellence Awards

Does your Organization have  a High Performance Team that deserves recognition?

Would your Organization like feedback on its team processes and projects based on the best in the world?

Would you like to learn how to develop and support High Performance Teams?

Participant in the Granite State Team Excellence Award Process as an Applicant or a Judge!

The most successful companies, public sector agencies, and health care and education organizations have discovered how they can improve results through the formation and recognition of teams.  Private and public sector organizations are relaizing just how important work teams can be in terms of reducing costs, saving money, fostering innovation, and boosting bottom-line results.

The Granite State Team Excellence Awards program (GSTEA) is being established for the purpose of encouraging the formation of work teams, fostering their ability to perform systematic continuous process improvement, and formally recognizing organizations for their teams’ accomplishments.

This assessment process provides an opportunity to compare your team’s efforts toward project and process improvement with the best… and get the recognition you deserve! This assessment process also provides an opportunity for individuals to enhance, and be recognized for their ability to guide process teams by participating as Program Judges.

Key Dates:


The GSTEA is based on the American Society for Quality’s (ASQ) International Team Excellence Award (ITEA) and uses the same criteria.  See the attachments for more details on the process and how to apply.

2011 Baldrige Conferences Showcase Best Practices of Baldrige Recipients

The 2011 Baldrige Regional Conferences will showcase the best-in-class practices of the 2010 Baldrige Award Recipients as well as former recipients.
Attend one of these two conferences to hear how the recipients improved their performance and results in Leadership; Strategic Planning; Customer Focus; Measurement, Analysis, and Knowledge Management; Workforce Focus; and Process Management.
September 13, 2011 Kansas City, MO
Westin Crown Center

September 27, 2011
Birmingham, AL
Renaissance Birmingham Ross Bridge Golf Resort & Spa 

Click here for more information

Register Now: 2011 Examiner Training

09/21/2011 8:00 am
09/21/2011 4:00 pm

The GSQC's 2011 Examiner Training kicks off on Wednesday, September 21st with the first fill day session.   This will be followed by a two hour webinar session in October (date TBD) and conclude when we join our colleagues in Vermont for the final full day session on Tuesday, November 1st.  

Registration is now open - Click here to Register

See the attachment to this article for details or Contact us for more information.


September 21st - Hosted by Northeast Delta Dental - Concord, NH

November 1st - Hosted by the VA Medical Center  - White River Junction, VT

Quest for Excellence 23rd Annual Conference

04/04/2011 8:00 am
04/06/2011 12:00 pm
Join the GSQC in Washington D. C. at this conference that will showcase the seven 2010 Baldrige Award Recipients, their best practices and lessons learned.  It will also feature numerous previous awardees and their best practices as they continue to pursue performance excellence.
The conference will kick off with an in-depth plenary featuring the senior executives of the 2010 recipients, followed by 60 concurrent sessions from which to choose. In these sessions, current or past Baldrige Award recipients will present their proven strategies and real-world insights on: 
- improving an organization's performance results, including product outcomes, student learning results, and health care outcomes;
- enhancing leadership effectiveness;
- building customer and employee engagement; and
- increasing organizational innovation to gain and sustain competitive advantages
Pre-conference workshops are available on April 3, 2011, for beginner and intermediate users of the Baldrige Criteria. To enhance the learning environment, attendance at the workshops is limited, so early registration is recommended. 
The 2010 Baldrige Award recipients-listed with their category-are:
·         MEDRAD, Warrendale, Pa. (manufacturing)
·         Nestlé Purina PetCare Co., St. Louis, Mo. (manufacturing)
·         Freese and Nichols Inc., Fort Worth, Texas (small business)
·         K&N Management, Austin, Texas (small business)
·         Studer Group, Gulf Breeze, Fla. (small business)
·         Montgomery County Public Schools, Rockville, Md. (education)
·         Advocate Good Samaritan Hospital, Downers Grove, Ill. (health care)
For more information about the Quest for Excellence Conference, visit the conference web page.  For questions, contact the Baldrige Performance Excellence Program at (301) 975-2036 or



January 18th Criteria Update Webinar

01/18/2011 12:00 pm
01/18/2011 1:00 pm

This webinar will be a repeat of the January 11th webinar summarizing the changes to the 2011-2013 Criteria for Performance Excellence

Register for the January 18th webinar

Where: Your Computer (login information will be provided after registration)

Cost: GSQC Sponsors and Current Examiers: Free

         All others: $10 (Credit or Check)

         Groups of 3 or more using same login: $25 


Syndicate content