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Register Now for the 2016 Baldrige Regional Conferences!

Register now for the 2016 Baldrige Regional Conferences in Chicago, IL and Dallas, TX for a one-day showcase of Baldrige best practices!


The conferences, which will each showcase current and past Baldrige Award recipients, will be held:

September 8, 2016
The Hyatt Lodge at McDonald’s Campus Chicago/Oak Brook, IL

September 22, 2016
Crowne Plaza Dallas Galleria-Addison Dallas/Addison, TX

Attend and engage in a day dedicated to improving your organization’s performance. The dynamic conference schedules include an opening plenary session featuring senior executives from the 2015 Baldrige Award recipients, a closing keynote speaker, and 15 interactive management sessions featuring Award recipients from the business, education, health care, and non-profit sectors.

Northern New England has an opportunity to help restore federal funding for Baldrige

If you believe that Baldrige is one of America's best investments, please read on because those of us in Northern New England have a unique opportunity to make a difference.

The Baldrige Foundation is working to restore federal funding for the Baldrige Program in the FY2017 Budget.    This process began with the Senate and House Appropriations Committees.   Both Senator Shaheen (NH) and Senator Leahy (VT) are members of the Senate Committee and have been contacted.  We now need everyone in New Hampshire, Maine, and Vermont to contact their Congressman (House or Representatives) and ask them to sign-on to Congressman Sam Graves' Appropariation request for Baldrige.  Gongressman Graves is leading this fight for us and he needs the support of his colleagues - our member of congress.    Please email your congress person using the information and documents provided to indicate your support for this small amount of funding that will make a tremendous difference to our country.

We appreciate you taking the time to support Baldrige. The $7.5 million appropriations request for restoration of federal funding combined with the Baldrige Foundation's financial support assures the Baldrige Program’s continued reach across key sectors of the economy, including health care and education, and strengthens the formal nation-wide network of state and regional programs.

Instructions for contacting your congressman:

  • Explain to them the importance of the Baldrige Performance Excellence Program and ask them to support the Baldrige Program in the Fiscal Year 2017 appropriations (Text copy and PDF copy attached).
    Feel free to add how the Baldrige Program affected you or your organization.


If you have any questions please contact

Thank You!



2013 GSQC Recognition Recipients

The GSQC is pleased to announce the recognition of two organizations as part of the 2013 Granite State Awards and Recognition Program.

Achievement of Excellence: Phaneuf Funeral Homes and Crematorium. Phaneuf Funeral Homes and Crematorium have been serving the public since 1906 and is one of the oldest continuously family-owned funeral homes in New Hampshire. The Funeral Home offers four full-service funeral homes—two in Manchester, one in Boscawen and one in Littleton—plus two crematories, three non-denominational chapels, and a cremation society. Phaneuf is also a Better Business Bureau Torch Award recipient and has also been named Friendliest Funeral Home in NH Magazine’s Best of NH issue.

Profile Recognition: City of Dover. Dover, New Hampshire - The Garrison City. Settled in 1623, Dover is the oldest permanent settlement in New Hampshire and the 7th oldest in the US. Dover is conveniently located in the seacoast area of New Hampshire, a one hour drive to Boston, MA, Portland, ME and the NH Lakes Region and White Mountains.

We congratulate both of these organizations for their commitment to performance excellence that has earned them the recognition. We also recognize all of our volunteer examiners and judges who used their training in and knoweldge of the Baldrige Criteria for Performance Excellence to evaluate and provide valuable feedback to these organizations.

2013 Phanuef Funeral Homes & Crematorium Achievement of Excellence Recognition

GSQC Recognizes Boynton Middle School, Examiners and GSTEA Judges

On Wednesday August 15th, the New Hampshire Board of Education recognized Boynton Middle School (BMS) in New Ipswich on Wednesday for its Achievement of Excellence.  (See Photo: from left to right - Asst. Principal Chip Mercurio, Board of Education Chair Tom Raffio, SAU 87 interim Superintendent Dr. Betsey Cox-Buteau, and Principal Tom Starratt).  On Monday August 20th, the 25th anniversary of the Baldrige Program, the GSQC held a Recognition and Sharing Event to congratulate and learn from BMS as well as thank and recognize our volunteer examiners and judges who make our program possible.

The Achievement of Excellence is the highest level of recognition in the 2012 GSQC Awards and Recognition Program (see press release for details).   In an interactive presentation, BMS Principal Tom Starratt and Assistant Principal Chip Mercurio shared their student, staff, and stakeholder-centered approach to school improvement and why they chose to use the Baldrige Education Criteria to support this approach.

The GSQC Examiners and Team Excellence Award Judges who served in our Programs this year were also recognized at this event.  In the attached photos, GSQC Chair Tom Raffio recognizes

  • The GSQC Examiners (from left to right: Sarah Beckley, Debbie Krider, Cathy Frankel, Tom Raffio and Richard Tango-Lowy.  Also serving but unable to attend are: Ray Bouchard, David Harrison, and Larry Blachut)
  • The GSTEA Judges (from left to right: Mariann Murphy, Cathy Frankel, Tom Raffio, and Kevin Cooney.  Also serving but unable to attend are Beverly Parent, Bob Dufresne, and Chris McRae) 

We are truly grateful to all who participated in our Recognition and Awards Process this year.   Contact GSQC Executive Director Anne Warner to learn more about the benefits of becoming an applicant, examiner, or judge for the coming year which kicks off in September!


 Thank you to our sponsor Northast Delta Dental for hosting this event

Click here to see the BMS Recognition Announcement

2012 GSQC Examiners

Baldrige Named a Top Leadership Development Program

The Baldrige Program has been ranked as a top 2011-2012 Leadership Development Program by Leadership Excellence magazine.  Baldrige was ranked 11th in the list of government/military leadership training programs along side of others such as the Navy Seals, Army Rangers, and West Point.

The magazine used survey responses, interviews, and site visits to evaluate the programs.  Organizational rankings were based on seven criteria: vision/mission, involvement/participation, accountability/measurement, design/content/curriculum, presenters/presentations/delivery, take home value, and outreach.

The GSQC provides Baldrige training in New Hampshire.  Click here to for an overview of our training programs and contact us for more information.

2011 Malcolm Baldrige National Quality Award Recipients Announced

On November 22, 2011, Commerce Secretary John Bryson, on behalf of President Barack Obama, and the Baldrige Performance Excellence Program proudly announced the four recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s premier award for performance excellence.

The 2011 Baldrige Award recipients are:
  • Concordia Publishing House, St. Louis, Mo.(nonprofit)
  • Henry Ford Health System, Detroit, Mich.(health care)
  • Schneck Medical Center, Seymour, Ind.(health care)
  • Southcentral Foundation, Anchorage, Alaska (health care)
These innovative organizations are committed to serving their employees, customers, and patients and to making the United States a better place to live and work.  
Read the press release to learn more about each of these role model organizations.  The GSQC looks forward to sharing the best practices of these organizations at our annual  "Best of Best Practices" presentation late next spring.

Boynton Middle School Recieves Commendation from Gov. Lynch

On September 20th, State Board of Education Member Tom Raffio presented a Commendation to Boynton Middle School on behalf of Governor John Lynch.  The Commendation, in part, thanked the teachers, administrators, and students for all of their hard work in support of reducing the drop out rate and increasing the number of students going on to college.

Boynton Middle School in New Ipswich, NH and part of the Mascenic School District is a 2011 GSQC Profile Recognition Recipient.  Principal Tom Starratt and his team have developed an outstanding presentation on their best practices.   You can contact Prinipal Starratt or the GSQC to learn more about scheduling this presentation for your group or organization.

Once again, Congratulations to the Boynton Middle School!!!

To learn more about Boynton Middle School's Profile Recognition, see the attached document.




"America Needs Baldrige!" Day

09/08/2011 12:00 am
09/08/2011 11:59 pm

Please join us on Thursday, September 8th to let our New Hampshire Congressional Delegation know that

There is currently no funding for the Baldrige Performance Excellence Program in the proposed 2012 budget.   The main reason for this is that the value and impact of the program is not understood.  It is unfortunately seen as an "Awards Program" and not as the ultimate resource for efficiency and high performance in all of our organizations.  If anything, we need more Baldrige to support the country in managing our fiscal challenges.  While it is reasonable to take a close look at the Program to understand if changes in how it is managed are warranted, a sudden cut in the funding will cost the country more than the approximate $10m budget.  Remember that the Baldrige Program is a public-private partnership that engages thousands of volunteers to support high performance in our schools, hospitals, government, nonprofits, and businesses.

What can each of us do?

  • go to
  • Enter your home zip code (and street address if requested)
  • Click on each of your elected officials to get their contact information
  • On Thursday, September 8th, between 9am and 6pm call, fax, and/or email your senators and congress member.  The best message you can provide is your personal insight to the value of Baldrige.

The two attached files provide some answers to Frequently Asked Questions, and additional information on why America Needs Baldrige.  

Thank you for joining us in communicating why

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