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Leadership Summit 2015: Becoming a Great Leader in a Rapidly Changing Environment

In April, the GSQC and Center for Women’s Business Advancement at SNHU partnered to present Leadership Summit 2015.   A diverse group of current and aspiring leaders gathered to learn from Keynote speakers Tom Raffio and Dave Cowens and Panelists Aaron Brandt, Amanda Grady Sexton, Kate Lukzko, and Donna Lencki. Attendees also had time to share their best practices and experiences with each other. The conversation continued at the post Summit networking reception featuring some amazing food catered by SNHU’s student-run restaurant, the Quill.

Panel                   LeadershipSummit Sign                      Summit Discussion

We are starting to plan Leadership Summit 2016 for next spring. Contact us with ideas and check back to learn more about next year’s event!


Click "Read more" or see below for some insights from our Speakers and Panelists

Velcro USA Joins the GSQC as a Sponsor

The Granite State Quality Council is delighted to welcome Velcro USA as a sponsor!

Over 55 years ago in Manchester, New Hampshire a group of men founded a company based on the hard work of a Swiss outdoorsman and inventor. The goal was to take inspiration from nature’s cocklebur and replicate it in an innovative and fun way. This little company grew to become the flagship of a global organization. Velcro USA Inc. has had the opportunity to provide AMAZING CONNECTIONS™ worldwide for over half a century and that simple invention has grown to over 400 worldwide active patents.

Velcro Companies is a technology-driven, global organization providing fastening solutions that solve problems in simple, elegant and surprising ways for businesses and consumers around the world.

Velcro USA is committed to environmental sustainability with 100% of the electrical and thermal power in Velcro Industries’ New Hampshire headquarters self-generated and to active community involvement through volunteered time, donations, and contributions.

Velcro USA, Inc. is located on Sundial Avenue in Manchester. Visit to buy genuine VELCRO® Brand products and to learn more, and “Like” VELCRO® Brand on Facebook: for more information.


Dancing Lion Chocolate wins Business in the Arts Award

Dancing Lion Chocolate joined Lincoln Financial Group, Lake Sunapee Bank, and Orr & Reno as the winners of the 31st Business in the Arts Award.

Dancing Lion Chocolate (DLC - Elm Street, Manchester NH) was recognized for sourcing from local artists and its “Life As Art” program. Owner and Master Chocolatier Richard Tango-Lowy is a GSQC Board Member and has used the principles of Baldrige and Performance Excellence to guide DLC's growth from a home-based, part-time passion to an internationally recognized small business.

If you are in the Manchester area stop by to join us in congratulating Richard and DLC, see and taste some amazing chocolate, and perhaps to learn why chocolate and Baldrige align.

Recommended Podcast: Why Success is Your Biggest Enemy and Competitors are your Biggest Strength

2015 Baldrige Regional Conferences

Register Now for the 2015 Baldrige Regional Conferences!

Register now for the 2015 Baldrige Regional Conferences in Denver, CO and Nashville, TN for a one-day showcase of Baldrige best practices! The conferences, which will each showcase current and past Baldrige Award recipients, will be held:

September 2, 2015
Crowne Plaza Denver International Airport Convention Center
Denver, CO

September 25, 2015
Franklin Marriott Cool Springs
Nashville, TN

Click here for additional information on the conferences.

2015 Baldrige Regional

Changes to the 2015-16 Baldrige Excellence Framework (Criteria)

 There have been significant changes to the 2015-16 Baldrige Excellence Framework (Criteria).  Below is a summary of these changes.  Click here to get more details on each of the changes.

  • New title and tag line for Booklet
  • New graphic to represent the Criteria
  • Changes to Core Values and Concepts
  • Changes to Criteria – themes: Change Management, Big Data, and Climate Change
  • Structural Changes to Overall and Multiple requirements
  • NEW: Baldrige Excellence Builder (Free download)

Contact me with any questions you have on the changes, the Framework, or the Criteria.

2015_16 Baldrige Booklet.png

2015 Leadership Summit: #NHLeadershipSummit2015

04/09/2015 1:00 pm
04/09/2015 6:00 pm

Attend the 27th Annual Quest for Excellence Conference!

Register today for the 27th annual Quest for Excellence® conference!

The conference, which will showcase the best practices and lessons learned of the 2014 Baldrige Award recipients, along with those from past awardees, is being held April 12-15, 2015 at the Marriott Baltimore Waterfront in Baltimore, MD. Highlights of Quest for Excellence include:

  • The Baldrige Award Ceremony, which will honor the 2014 Award recipients on Sunday evening, April 12
  • Two in-depth plenary sessions featuring the senior leaders of the 2014 recipients as they share role-model leadership practices
  • Keynote presentations by Katherine Gottlieb, CEO, Southcentral Foundation, recipient of the 2015 Harry S. Hertz Leadership Award on Tuesday, April 14; and Geoff Colvin, Senior Editor-at-Large, Fortune Magazine and Author, Talent is Overrated on Wednesday, April 15
  • 50 best practices sessions featuring current and former Baldrige Award recipients from all sectors sharing their proven strategies and real-world insights in strategic planning, customer focus, workforce engagement, and many more areas important to business success
  • Pre-conference workshops on the afternoon of Sunday, April 12 for beginner and intermediate users of the Baldrige Criteria. These will be facilitated by leaders of former Baldrige Award-winning organizations
  • Opportunities to network with and learn from Baldrige recipients, applicants, Examiners, Alliance for Performance Excellence program representatives, as well as Criteria experts and users in all industries
  • Opportunities to meet conference sponsors 

Register by March 16 for the $150 early bird discount!

For more information about the Quest for Excellence Conference, visit the conference Webpage. For questions, contact the Baldrige Performance Excellence Program at (301) 975-2036 or


Leadership Book Highlights Fundamental Principles for Sustained Success

There Are No Do-Overs: The Big Red Factors for Sustaining a Business Long Term takes a unique look at leadership and demonstrates that high performing sports teams and sports franchises follow the same guiding principles as high performing companies.

Click here to learn more

Northeast Delta Dental CEO (and GSQC Chair!)Tom Raffio and long-time colleague (and former GSQC Board Member!) Barbara McLaughlin were in the process of writing a book to share the fundamental principles of Northeast Delta Dental’s sustained success and vitality when Tom heard NBA Hall of Famer and legendary Boston Celtic Dave “Big Red” Cowens speak at a conference. He realized that Dave’s key points were in alignment with the book’s themes and a collaboration was formed.

Each of the 11 Chapters in the book highlight a key principle of leadership based Tom’s experience and the wisdom of noted management gurus. Chapters begin with a story from Dave’s career that reflects the principal and end with a “Big Red Factor” that summarizes the keys to success detailed in the chapter. The results is succinct, practical, and entertaining insight into the fundamentals of a high performing organization – fundamentals that apply in sports as well as businesses of all types and sizes.

Listen to a podcast of Tom and Dave on WBZ radio’s NightSide with Dan Rea

Listen to Tom’s interview about the book on an Eat Sleep Write podcast

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